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Transfinder · 5 days ago

Applications Specialist (Technical Software Trainer)

Schenectady, NY

Full-time

Hybrid

Entry, Mid Level

$62K/yr - $75K/yr

2+ years exp

Transfinder is a company that provides technical training to its clients, and they are seeking an Applications Specialist to serve as the main point of contact for this purpose. The role involves assessing client training needs, delivering customized training, and collaborating with various teams to ensure effective training programs.

Charter SchoolsSchedulingTransportation

H1B Sponsor Likely

Responsibilities

Facilitates technical and complex training to users through webinars, video conference one-on-one instruction, in person at client locations, Transfinder University, and at the Transfinder Annual Client Summit

Conducts in-person training to internal teams

Provides ongoing support and follow-up training sessions as needed

Creates and manages training schedules and classroom agendas based on client-specific needs and project timeline

Creates and implements high quality custom training programs based on clients specific needs to teach clients new skills and meet organizational needs

Shares innovative training concepts with fellow team members

Prepares thorough training materials, such as presentations, manuals, and other materials

Collaborates with training team members to stay current on product knowledge information for training materials

Updates training materials based on client feedback and product enhancements

Evaluates the effectiveness of training sessions, assesses participants learning, and maintains records of training materials and curriculum within the current Customer Relationship Management (CRM) system

Documents training session notes to ensure internal stakeholders are informed of training session outcomes

Other duties and projects as assigned

Qualification

Technical training deliveryTraining program designMicrosoft Office SuiteCRM softwareCustomer serviceMultimedia training platformsVerbal communicationWritten communicationInterpersonal skillsPresentation skillsAttention to detailIndependent work

Required

Excellent verbal and written communication skills

Outstanding interpersonal skills, with a desire to provide exceptional customer service

Organized with attention to detail

Strong presentation skills

Ability to design and implement effective training and development

Adept with a variety of multimedia training platforms and methods

Ability to work independently and as a member of the Training team

Ability to learn new software and procedures quickly and independently

2-4 years of professional experience in a 1-1 technical training position

Demonstrated experience using Microsoft Office Suite and CRM software

Ability to travel to client locations to conduct on-site training as needed

Ability to travel to Transfinder's annual client summit

A valid driver's license is required

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift up to 20 pounds at times

Company

Transfinder

Transfinder is a national leader in student transportation management systems and services.

Founded in 1988

Schenectady, New York, USA

51-200 employees

http://www.transfinder.com/

H1B Sponsorship

Transfinder has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2022 (2)

2020 (2)