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The Pipeline Group · 17 hours ago

Customer Success Lead - Remote

United States

Full-time

Remote

Entry, Mid Level

$50K/yr - $70K/yr

2+ years exp

The Pipeline Group (TPG) is a leading provider of Pipeline Generation services for B2B tech companies. The Customer Success Lead is responsible for managing customer program performance, ensuring effective communication, and coordinating cross-functional efforts to deliver predictable outcomes for clients.

ConsultingLead Generation

No H1B

Responsibilities

Serve as primary contact for assigned customer programs

Lead regular customer calls, reviews, and expectation-setting sessions

Maintain strong client relationships through clear, consistent communication

Ensure customers understand progress, risks, and next steps

Coordinate execution across Data Services, Systems, and xDR teams

Maintain timelines, milestones, action items, and POD-level workflows

Ensure all internal teams follow current ICPs and workflow standards

Communicate updates and requirements clearly across the POD

Track outreach volume, conversions, and program SLAs

Identify performance risks early and notify internal teams and customers

Maintain scorecards, weekly updates, and supporting materials

Provide insights on trends, variances, and performance impact

Surface blockers related to process, data use, systems, or expectations

Coordinate corrective action with the proper internal teams

Document issues, next steps, and interim solutions

Ensure escalations are handled with clarity and professionalism

Maintain meeting notes, action logs, and program documentation

Support launches, transitions, and program onboarding

Ensure ICP changes and customer decisions are communicated across the POD

Keep internal teams aligned with customer expectations and timelines

Translate customer goals into actionable plans

Advise on workflow adjustments or performance improvements

Identify expansion or optimization opportunities

Ensure long-term customer satisfaction and program stability

Qualification

Customer SuccessSales OperationsProgram ManagementSalesforceGoogle SheetsData InterpretationCommunication SkillsOrganizational SkillsProblem-SolvingCollaboration

Required

2+ years in Customer Success, Sales Operations, Program Management, or RevOps

Experience with outbound sales, demand generation, or GTM programs

Strong cross-functional coordination experience

Proficient in Google Sheets and performance reporting

Understanding of ICPs, segmentation logic, and target structures

Strong communication and presentation skills

Ability to interpret data and provide insights

Clear, professional communication

Strong organizational discipline

Ability to manage multiple programs

High urgency and follow-through

Effective problem-solving and risk identification

Strong cross-team collaboration

Preferred

Salesforce familiarity preferred

Benefits

Medical, Dental, and Vision + other optionals (like FSA and Life Insurance) with NO waiting period. Get your benefits on your first day!

401K

3 Paid Mental Health Days per Year.

1 Annual Paid Volunteer Day to give back to our communities.

Unlimited PTO Program after 90 days - take time off when you need it. No more worrying about “use it or lose it” policies. Take control of your work/life balance.

Access to our EAP (Employee Assistance Program) for support with Familial, Financial, and Mental Health needs.

Company provided home office equipment- Laptop, desk, chair, etc.