First Citizens Bank · 1 day ago
Collections Operations Specialist II (Hybrid)
Danville, VA
Full-time
Hybrid
Entry, Mid Level
2+ years expFirst Citizens Bank is seeking a Collections Operations Specialist II to provide advanced operational support for their business unit. The role involves facilitating processes, maintaining records, and ensuring compliance while guiding less experienced specialists. Responsibilities include answering inquiries, performing operational tasks, and identifying process improvements.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Answers inbound communications to service accounts, fulfill requests, or address issues
Determines target needs and provides resolution while maintaining a high standard of service
Identifies appropriate course of action for more complex issues or disputes
Performs various operational tasks that occur during customer, vendor, and associate inquiries
Streamlines the workflow for other associates within the business unit through operational activities
Identifies and communicates process inefficiencies
May offer recommendations for process improvements
Handles standard documentation associated with daily activities, which may include processing, reviewing, or distributing materials
Maintains and updates department records either physically or within a system
Provides knowledge in area of work
Reviews and maintains knowledge of any laws, regulations, and policies that affect specific job duties to produce work that is accurate, efficient, and compliant
Utilizes product, system, or process familiarity to resolve problems and handle customer requests
May offer guidance and direction to less experienced specialists through knowledge in area of work
Qualification
Required
High School Diploma or GED and 2 years of experience in Financial Services or Operations Support
Preferred
Superior communication and multi-tasking skills, with the ability to positively interact with multiple internal and external clients and customers
Superior time management skills and ability to adjust to changing demands
Assertiveness and negotiations skills
Ability to ask pertinent, probing questions to determine real reasons for non-payment
Ability to work in a fast-paced business environment with heavy customer/client contact
Proficiency in Microsoft Word, Excel, and Outlook
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Samantha Bureau - Johnson
SVP & Director, Customer Contact Center
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase