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Arvest Bank · 18 hours ago

Mortgage Consumer Direct Lender

Tulsa, OK

Full-time

Onsite

Entry Level

$21.89/hr - $26/hr

1+ years exp

Arvest Bank is committed to focusing on customers and providing financial solutions. The Mortgage Consumer Direct Lender is responsible for guiding customers through the financing process for residential loans, generating sales through various customer contact initiatives while ensuring compliance with regulations.

BankingFinanceFinancial Services

Responsibilities

Proactively contact potential customers through various channels; accept and make multiple sales calls daily (inbound and outbound) utilizing interpersonal and communication skills to generate mortgage applications through lead sources

Provide a comprehensive picture of the full features and benefits of mortgage products in a manner that is most relevant to the customer. Sell the most pertinent benefits positively and persuasively to each customer

Review the Arvest lead management system for leads of applicants, initiate contact and respond to any questions

Take applications over the phone, the Arvest website or the Arvest app and collect required financial/mortgage information. Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk. Recommend differing products based on customers’ needs and circumstances

Maintain a current knowledge base of the mortgage industry, mortgage products, lending practices and regulatory guidelines. Know and follow the Arvest lending policy, procedures, and underwriting requirements

Be cognizant of opportunities to exceed customer expectations by actively listening to the customer and making referrals when applicable. Build rapport and leverage customer relationships by meeting and exceeding their needs

Resolve all customer complaints personally or refer them to the appropriate area. If necessary, forward a copy of all written complaints to the manager for additional follow-up

Build 'customer for life' relationships by providing routine and structured follow-ups to ensure each customer always looks to Arvest for future mortgage transactions. Ask for referral opportunities from existing customers to advance the scope and reach of our existing customer base and exceed department sales and personal goals

Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity

Qualification

Mortgage industry knowledgeSales experienceNMLS SAFE Act RegistrationCustomer relationship managementFinancial analysisInterpersonal skillsCommunication skillsProblem-solving skills