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Los Angeles Metro · 1 day ago

TRAVEL PROGRAM ADMINISTRATOR

Los Angeles, CA

Full-time

Onsite

Entry Level

$69K/yr - $103K/yr

1+ years exp

Los Angeles Metro is dedicated to providing a world-class transportation system that enhances the quality of life for all in LA County. They are seeking a Travel Program Administrator to oversee and administer all aspects of Metro's travel program, including policy interpretation, system support, and cost-reduction strategies. The role involves managing travel arrangements, ensuring compliance with policies, and training staff on travel processes.

AutomotiveLogisticsTourismTransportation

Responsibilities

Initiates and leads implementation of changes in Metro's travel business model to reduce costs, improve the business travel experience, and speed reimbursement of travel expenses

Drafts travel policies and procedures

Assists Metro or Board travelers in estimating travel costs, establishing availability of transportation and lodging, and answering any travel related questions

Assists Metro or Board travelers, or their assistants, in completing Travel Request/ Authorization form (TA form) for ease in travel approval and finalization of travel arrangements

Reviews, approves, and processes Travel and Business Expense Reports prior to submission to Accounting

Reviews and ensures Travel Request/Authorizations forms include proper documentation and authorization prior to processing

Ensures all travel complies with Metro travel policies and procedures

Researches travel options for cost-effectiveness and proposes alternatives

Negotiates corporate hotel and car rental rates

Arranges and books airline, train, car rental, and hotel reservations

Prepares tickets, itineraries, and confirms reservations

Processes client requests, changes, inquiries, and cancellations, including recording ticket value from trip cancellations with airfare credits

Verifies and monitors cash advance requests

Evaluates the best use of travel funds and makes recommendations

Reconciles and authorizes travel credit card expenses from airline purchases, car rental expenses, and vendor service fees

Manages Metro's relationships with travel vendors

Develops educational materials and delivers group and individual training to assist Metro travelers in understanding and navigating Metro's travel policy, TA approval process, and Travel and Business Expense reimbursement process

Develops and maintains relevant files and assists in the development of databases required by federal guidelines for use of grant funds

Promotes and trains staff in the use of smart phone travel applications

Trains and provides functional supervision to staff assigned as travel program back-up support

Prepares reports for management such as Quarterly Project Management Report and Quarterly Contract (Vendor) Report

Qualification

Travel Program ManagementTravel Policy InterpretationCorporate Travel ExperienceAirline Reporting Corporation CertificationOnline Booking ToolsFinancial AnalysisMicrosoft Office SuiteEffective CommunicationProblem SolvingNegotiation Skills

Required

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position

Bachelor's Degree in a related field

One year of relevant experience as a domestic and/or international travel agent with corporate travel experience; some positions in this class may require specialized experience in area of assignment

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Must be able to obtain Airline Reporting Corporation (ARC) Specialist Certification during probationary period

Preferred

Experience using online booking tools such as Systems, Applications, and Products in Data Processing (SAP) Concur or equivalent to book and coordinate travel (air, train, car rental, lodging)

Experience processing travel requests and/or expense reports utilizing travel systems such as Systems, Applications, and Products in Data Processing (SAP) Concur or equivalent

Airline Reporting Corporation (ARC) Specialist certification is desirable