University of Southern California · 1 day ago
Computer Services Consultant II
Los Angeles, CA
Full-time
Onsite
Senior Level
$38.93/hr - $43.34/hr
5+ years expThe University of Southern California’s School of Cinematic Arts is seeking a Computer Services Consultant II to join its Creative Technology Support Team. This role involves providing end-user support and maintenance for computers, software, and audio-visual equipment used in instructional and production spaces.
EducationHigher EducationUniversities
Responsibilities
Provide Tier 1 and Tier 2 technical support for all computers, software, hardware, and audio-visual equipment used in classrooms, labs, theaters, and specialized spaces
Assist with deployment, maintenance, upgrades, and inventory of equipment
Support on-site events and meetings
Maintain user accounts, permissions, quotas, and licenses
Create procedures and documentation and provide technical training for students, faculty, and staff
Supervise student workers
Monitor and respond to the department's help desk ticketing system, communication channels (Slack and Zoom), and project management software (Asana)
Qualification
Required
Hands-on experience supporting end users and advanced technologies across the entertainment industry
Excellent technical troubleshooting and customer service skills
Adept at supporting both Mac and Windows
Strong working knowledge of media production software and A/V equipment
Provide Tier 1 and Tier 2 technical support for all computers, software, hardware, and audio-visual equipment used in classrooms, labs, theaters, and specialized spaces
Assist with deployment, maintenance, upgrades, and inventory of equipment
Support on-site events and meetings
Maintain user accounts, permissions, quotas, and licenses
Create procedures and documentation and provide technical training for students, faculty, and staff
Supervise student workers
Monitor and respond to the department's help desk ticketing system, communication channels (Slack and Zoom), and project management software (Asana)
Serve as a power user or subject-matter expert in one or more of the following areas: Post-production and editing (Avid Media Composer, Pro Tools, Adobe Premiere Pro, DaVinci Resolve, DCP creation, color grading), Audio/Video and projection technology, Animation/Visual Effects Rendering workflows, Virtual Production workflows (Unreal Engine, LED Wall, Motion Capture), Game Design workflows and file management (Perforce, Git Hub, etc.)
Preferred
Bachelor's degree in computer science, engineering, information technology, entertainment technology, or a media-related field
5-10 years of experience in a technical support role in an advanced audio-visual environment
Benefits
USC employees, by virtue of the university’s status as a nonprofit tax-exempt organization, may qualify for public service student loan forgiveness (PSLF).
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
10001+ employees
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
David A Barnhart
Director, USC Space Engineering Research Center
H
Hossein Pourmand
Assistant Vice President, Research Initiatives, University Advancement
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