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Vital Records Control (VRC) · 2 months ago

General Manager (Inventory Management Experience)

Arlington Heights,IL,US

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Vital Records Control (VRC) is seeking a General Manager to oversee operational processes and ensure quality improvements. The role involves managing personnel, maintaining facilities, controlling inventory, and providing excellent customer service while ensuring compliance with operational requirements.

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Responsibilities

Interviews and screens job candidates to select the best possible person for the job

Completes the hiring process, trains, evaluates, supervises and rewards personnel to develop employees to their fullest potential

Trains personnel on security and fire safety procedures and enforces attendance and other personnel policies

Ensures proper staffing during vacation, holiday, and absentee occurrences

Communicates by use of meetings and written communications so all operational shifts are kept informed

Participates fully in all facets of the Company’s quality program, including development and training

Monitors, tracks, and sets goals for critical operational areas (i.e., On-time deliveries, driver productivity, warehouse/vault productivity, warehouse/vault paperwork accuracy, driver response time) within the operation

Communicates/charts measurable performance goals and results and work towards continuous improvements

Monitors driver efficiency and fuel usage and observes stops and idle times while route is in process via vehicle GPS system

Responsible for management of vehicle maintenance, vehicle cleanliness, preventative maintenance scheduling, tracking and controlling required expenses

Responsible for management of maintaining the warehouse/vault appearance according to cleanliness and orderliness standards in addition to warehouse/vault security, key fob, alarm code and door lock changes

Control repairs and make replacement orders

Additional responsibilities include fuel card use, and check-in/check-out procedures

Also, responsible for maintenance of scanners and related equipment, and properly maintain and control the use of currently available rack space and evaluate the need for additional rack

Responsible for daily warehouse/vault operations warranting accuracy of what is stored and timeliness of deliveries

Audit daily paperwork, oversee and reconcile daily warehouse/vault inventories of critical accounts

Identify, schedule, supervise and conduct bay audits as prescribed by management

Identify, schedule and supervise the performance of bay consolidations to achieve management goals

Verify and monitor warehouse map and audit for accuracy

Responsible for providing courteous and attentive treatment of all customers’ needs by presenting a professional and positive image when interacting with customers in person and over the phone

Handling / coordinating special requests and resolving customer problems: disaster recovery drills, large customer problems

Responsible for updating and distributing delivery schedules

Responsible for all compliance requirements/tasks related to all operational functions of the facility

Qualification

Supervisory experienceP&L experienceFinancial acumenB2B service experienceProblem solvingDetail orientedOrganizational skills

Required

Eighteen (18) years of age

Valid driver's license with clean MVR and clean background check

College degree

Supervisory experience (3-5 years desired) with demonstrated ability to manage and motivate others

Strong financial acumen

Experience in B2B service industry work environment

Problem solving skills to solve people and process challenges

Detail oriented work style to identify discrepancies

Organizational skills to meet critical deadlines and schedule resources

Willing to take responsibility for daily operations after hours or unscheduled workdays

Willing and able to do physical work when necessary

A commitment to be a key leader in a disaster recovery environment and embracing the unique requirements of servicing both internal and external customers in such an environment