Scalence L.L.C. · 2 months ago
Information Technology - Technical Services Lead Engineer I, ITOM– Discovery & Service Mapping
United States
Full-time
Remote
Senior Level
$60/hr - $75/hr
6+ years expScalence L.L.C. is seeking a Lead Engineer I for ITOM focusing on Discovery and Service Mapping. The role involves supporting and enhancing ServiceNow capabilities, leading workshops, executing technical configurations, and ensuring accurate service mapping.
Information Technology & Services
Responsibilities
Support, enhance and maintain the ServiceNow Discovery and Service Mapping capabilities to ensure accurate population of infrastructure and application services
Host Discovery workshops and design work sessions to obtain requirements clarity regarding added technology components and how current settings support Discovery capabilities for new onboarded technologies
Execute deep technical configuration and scripting for ServiceNow ITOM: Discovery patterns, schedules, probes, and sensors, MID Server troubleshooting
Ensure efficient reconciliation and avoidance of CI duplication through effective identifiers and data policies (e.g., Identification Reconciliation Engine (IRE))
Lead the build out, attestation, refinement, and troubleshooting of Service Maps to ensure accurate representation
Perform regular health checks and operational reviews of Service Maps and Discovery error trackers, to identify incomplete mappings, broken dependencies or other discrepancies and issues that require remediation
Qualification
Required
Minimum six years of proven experience with CMDB, Discovery and Service Mapping Operations
Deep functional and technical knowledge of data services, including integration with 3rd party sources (SCCM, JAMF, Solarwinds), familiarity with cloud infrastructure (AWS, Azure, GCP)
Experience with Identification & Reconciliation Engine (IRE), Service Graph Connectors, MID Server management (strong troubleshooting skills with MID Servers, connectivity, and system performance)
Understanding of IT Asset Management (ITAM) and Vulnerability Response principles and their integration with CMDB
Strong organizational skills and ability to work on multiple projects simultaneously
Preferred
Bachelor's degree from an accredited college or university is preferred
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase