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University of Pittsburgh · 1 day ago

Administrative and Operations Manager

Pittsburgh, PA

Contract

Hybrid

Entry, Mid Level

2+ years exp

The University of Pittsburgh is seeking an Administrative and Operations Manager for the Small Business Development Center/Institute for Entrepreneurial Excellence. This role provides comprehensive administrative support, manages day-to-day office operations, and ensures compliance with federal regulations and contracts.

Higher Education

No H1B

Responsibilities

Provide primary support to senior leadership and executive roles, ensuring clear communication and alignment on organizational goals and impact reporting across centers

Serve as the primary contact for clients and program attendees' communications, managing initial outreach, ongoing follow-up, and prompt resolution of issues or complaints for IEE centers (SBDC and PLW)

Oversee the SBDC/PLW client intake process, including assignment and follow-up with consultants and clients

Manage the Centers’ CRM platform (SBDC and PLW’s Neoserra), ensuring accuracy for audits and reporting compliance with SBA/SBDC/Other grant requirements

Regularly review and manage client records to ensure accuracy, survey completion, proper documentation, and engagement; identify gaps and coordinate targeted follow-up

Manage office workflows, program and operations schedules, calendar management, and partner engagement

Perform a variety of clerical duties, including organizing internal documents, data entry, budget support, and other administrative tasks

Qualification

CRM systemsData managementMicrosoft Office SuiteCustomer serviceOrganizational skillsTraining internsWritten communicationVerbal communicationProblem-solvingTeam collaboration

Required

Bachelor's Degree

2 years of experience

Highly organized and detail-oriented

Excellent written and verbal communication skills

Proven track record of excellent customer service

Demonstrated success in handling client and team issues professionally and in alignment with the mission and core values of the organization

Experience with CRM systems, data management, and reporting

Resourceful, adaptable, and excellent problem-solver

Ability to train and supervise interns

Collaborative team player and community builder who leads by example

Proficiency in Microsoft Office Suite and tech tools to coordinate programs and enhance operations (e.g., Zoom, Outlook/Teams, program management tools, etc.)

Committed to operational excellence and continuous improvement

Preferred

Familiarity with entrepreneur servicing organizations, SBA/SBDC/Grant compliance and reporting requirements (preferred but not required)

Company

University of Pittsburgh

Glassdoor3.9

The University of Pittsburgh is a top-ranked, public institution in Pennsylvania and a member of the Association of American Universities of leading research universities.

Founded in 1787

Pittsburgh, PA, US

10001+ employees