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Cooper University Health Care · 1 day ago

LEARNING QUALITY SPECIALIST

Camden, NJ

Full-time

Onsite

Mid Level

3+ years exp

Cooper University Health Care is dedicated to providing extraordinary health care and is seeking a Learning Quality Specialist to perform audits and manage registration work queue errors. This role involves training and coaching front-line staff to enhance employee engagement and improve financial outcomes by reducing denials and rework.

Health CareInnovation Management

Responsibilities

Perform audits and manage the registration work queue errors

Work with the front-line staff doing one/one training, coaching and informational training emails using the results of the WQ errors and Audits

Qualification

Instructional DesignMedical TerminologyPerformance MeasurementsCoachingWindows SuiteMentoringClassroom Delivery SkillsCommunication SkillsTeam PlayerProblem SolvingTime Management

Required

3 years experience in a Contact Center environment with demonstrated experience in both learning and quality capacity

Must be able to articulate and demonstrate an instructional/informational design methodology

Must be knowledgeable of performance measurements, quality initiatives, coaching and mentoring, staff development, and the unique demands of frontline staff

High School Diploma Required

Must be learner-focused, with the ability to develop targeted materials based on learner preferences, characteristics, competencies

Must have superior writing skills related to informational and instructional material, including the ability to present content in a non-paragraph and linear way

Must be a high-performing and facile PC user and an expert in the Windows Suite (specifically PowerPoint and Word)

Must possess solid classroom delivery skills related to motivating and capturing the attention of adult learners; must display high energy, confidence, a sense of fun, and the desire to provide a unique and memorable learning experience

Must be motivated, decisive, and a problem solver with excellent time management, leadership aptitude and organizational skills

Must be a team player

Must have demonstrated experience in communicating effectively with all levels of management

Must be able to work varied hours as business needs change (i.e., possible evening and weekend hours)

Preferred

Teaching or training experience is preferred; training experience within a medical or Healthcare environment a plus

Experience in or knowledge of any of the following is preferred: Central Scheduling, Medical Terminology, Insurance Verification, Registration, Scheduling, Authorizations, Referrals

Bachelors preferred

Strong instructional design abilities (via experience or education) especially related to needs assessment and customized development for varied learners preferred; knowledge of performance based instructional methodology is preferred

Experience with graphic design is a plus

Experience with E-Learning and Alternative Media a plus

Benefits

Health

Dental

Vision

Life

Disability

Retirement

Company

Cooper University Health Care

Glassdoor3.6

Cooper University Health Care is the leading academic health system in South Jersey and provides access to primary, specialty, tertiary, and urgent care, all within one complete health system.

Founded in 1887

Camden, New Jersey, USA

10001+ employees