Johnstone Supply - The Ware Group · 1 day ago
Technical Support Specialist
Lawrenceville, Lawrenceville, GA, US
Full-time
Onsite
Entry Level
1+ years expJohnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity for an IT Technical Support Specialist to join their team. The role involves providing support for IT products and services to various teams within the company, ensuring high-quality customer service and effective troubleshooting.
Wholesale
Responsibilities
Provides timely, professional, and high-quality customer service to users by responding to various hardware, software, networking, and other computer-related technology needs
Maintains documentation for all IT Support calls by logging the creation, assignment, disposition, and action taken on the job into call ticket software. Continually monitors and follows-up on jobs in the ticket software through resolution
Provides first level application troubleshooting support to internal users, including analysis of the issue and system
Performs preventative Maintenance for Operating Systems and Applications on PC’s, laptops,: installation and maintenance of virus protection, backups, OS & application updates, etc
Performs Antivirus Administration on personal computers (including laptops); involves evaluating log files, maintaining current virus definitions, researching issues & recommending resolution
Builds and configures Windows servers as directed by Manager to support business needs
Submits equipment repair warranties for PC’s, printers and peripherals. Prepares and submits vendor warranty claims, parts and documentation associated with warranty
Cross trains within IT for additional support to end users
Qualification
Required
High school diploma or GED and 6 months to a year of technical higher education preferred; at least 1 year experience in a customer service or related field; or equivalent combination of education and experience
Prior IT Support and basic printer/peripheral device troubleshooting experience helpful
Knowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, printers, copiers, etc
Working knowledge of operating systems such as Windows 7, Windows 8, Windows 10 and Windows 11
Working knowledge of Microsoft Office including O365
Benefits
Medical
Dental
Vision
Life
LTD
401(k) with company match
PTO after 90 days
Company
Johnstone Supply - The Ware Group
Johnstone Supply - JAXS Region's mission to be the leading regional wholesaler by providing excellent marketing and distribution services to the licensed HVAC/R contractor and supplier that is committed to the HVAC/R supply chain.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase