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Baptist Health System · 2 days ago

Patient Service Representative

San Antonio, TX

Full-time

Onsite

Entry Level

2+ years exp

Baptist Health System is dedicated to patient-centered care and is looking to enhance their team with a Patient Service Representative. This role involves greeting patients, managing appointments, collecting patient information, and assisting with referral processing to ensure a smooth patient experience.

FitnessHealth CareHealth DiagnosticsHospitalRehabilitation

No H1B

Responsibilities

Greeting patients entering the physician practice

Answering office phones, making appointments, confirming appointments and rescheduling when necessary

Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance Assists in checking out patients and assists them with referral processing and scheduling process

Collects co-pays and posts charges

Charge entry and patient balance processing

Distributes information to patients regarding office policies, procedures, information about the practice, etc

Explain and enroll patients in the patient portal

Qualification

Customer serviceMedical office experienceHealthcare management certificationData entryPatient portal enrollment

Required

High school diploma/GED required

Greeting patients entering the physician practice

Answering office phones, making appointments, confirming appointments and rescheduling when necessary

Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance

Assists in checking out patients and assists them with referral processing and scheduling process

Collects co-pays and posts charges

Charge entry and patient balance processing

Distributes information to patients regarding office policies, procedures, information about the practice, etc

Explain and enroll patients in the patient portal

Preferred

Completion of medical office assistant program

Healthcare management/administration certification

Two years of customer service experience, preferably in a medical office setting

Benefits

Medical, dental, vision, and life insurance

401(k) retirement savings plan with employer match

Generous paid time off

Career development and continuing education opportunities

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance