Sears Home Services · 2 days ago
Licensed Call Center Sales Representative (CA & TX)
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expSears Home Services is seeking a Licensed Call Center Sales Representative to handle telephone calls from customers in California and Texas. This role involves selling Home Warranty products and providing exceptional customer service through both inbound and outbound calls.
Professional Services
Responsibilities
Must be a Texas or California Resident
Must have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA
Connects with customer via telephone and services the customer's needs to sell Protection Agreements and positions additional services products using a sales presentation that is scripted and follows call strategies
Applies skills in the area of communication and customer service and manages and resolves customer concerns
Delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure
Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
Features the benefits of the products and uses available resources and skills to overcome objections
Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
Features the benefits of the products and uses available resources and skills to overcome objections
Corrects information on record when appropriate, and properly records agreements, sales processing, and recording
Maintains a high level of business/product knowledge via onsite and online training
Works with management staff and team members to provide the highest level of sales and service results to achieve individual and team goals
Complies with and adheres to ethical selling policies and procedures
Performs other duties as assigned
Qualification
Required
Must be a Texas or California Resident
Must have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA
High school diploma or equivalent
1-2 years of related experience
License/certification in relevant field
18 years of age or older
Previous Home Warranty or Real Estate knowledge and/or experience is critical in this role
Ability to apply effective sales and service-related influencing skills based on the call type being handled
Fundamental understanding of Home Warranty policies
Exceptional listening, verbal and written communication skills
Excellent customer service skills are essential in this role
Utilization of basic mathematical functions
Working knowledge of Microsoft Office and Windows based programs
A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment
Benefits
Performance Range Plan (P)
Base plus commission (C)
California Commission Associates (Both C & D)
Paid hourly rate and may earn commissions and incentives
Company
Sears Home Services
Sears is available to service your home wherever you are.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
S
Shane Hansen
Chief Executive Officer
Recent News
Digital Commerce 360
2024-12-07
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