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Hotel Bennett · 1 day ago

IT Manager- Hotel Bennett and Middleton Place Inn and Venues

Charleston, SC, US

Full-time

Onsite

Mid, Senior Level

3+ years exp

Hotel Bennett is seeking an IT Manager to lead the implementation and maintenance of information systems for both Hotel Bennett and Middleton Place. The role requires hands-on leadership to ensure systems operate effectively while providing high levels of service satisfaction.

Hospitality

Responsibilities

Must have an understanding of property technology systems such as PMS & POS, Familiarity with industry systems including those currently in use by Salamander Collection such as Opera, Simphony, Book4time and Nuvola

Must have experience in troubleshooting PMS, POS and credit card gateway systems and working with multiple vendors to drive resolution

Must have in depth understanding of routing and switching. Must have network experience, but a CCNA certification is preferred. Must know how to configure and troubleshoot network equipment, cabling, patch panel & know how to troubleshoot networking issues

Understanding of Fortigate firewall, Aruba switches, LAN, WAN, VLAN, TCP/IP, VoIP, DHCP, FTP, DNS, RDS, SMB, VPN, SSL

Active Directory, GPO management, RD Gateway Terminal Server deployment, RemoteApp

HyperV server and virtual server administration, maintenance, and troubleshooting

Windows Server 2012 to 2019, WSUS, windows updates, Remote Desktop Services, IIS, SSL certificates

SAN and NAS Storage, iSCSI, Fibre Channel

Office 365 hosted email service and Office applications including MS Teams, and Sharepoint End Point protection, web filtering solutions

Backup and disaster recovery

Must have experience in using IT help desk tools such as Autotask, DattoRMM and IT Glue

Maintain a high level of service and support by using a ticket/tracking system

Software and firmware patching and updates, maintain service support agreements for all IT hardware, IT budget planning, SOPs, license renewal

Must have experience in PC setup and troubleshooting

Must have basic printer, scanner & peripheral troubleshooting

Documentation and SOP for IT systems, procedures, and any information related to the operation of the department such as IP spreadsheets, software/license/certificate renewal schedule etc

Communicate effectively with guests and other departments

Ability to work with hotel teams and regional leadership to understand needs and clearly articulate solutions

Must be available to work on-call as needed

This job description is not an exclusive or exhaustive list of all job functions; a service professional may perform other duties assigned

Qualification

PMS & POS systemsNetwork troubleshootingCCNA certificationActive DirectoryWindows Server administrationIT help desk toolsMicrosoft MCSEHotel Technology experienceProject management skillsProblem-solving skillsCommunication skillsTeam player

Required

Must have experience in troubleshooting PMS, POS and credit card gateway systems and working with multiple vendors to drive resolution

Understanding of Fortigate firewall, Aruba switches, LAN, WAN, VLAN, TCP/IP, VoIP, DHCP, FTP, DNS, RDS, SMB, VPN, SSL

Active Directory, GPO management, RD Gateway Terminal Server deployment, RemoteApp

HyperV server and virtual server administration, maintenance, and troubleshooting

Windows Server 2012 to 2019, WSUS, windows updates, Remote Desktop Services, IIS, SSL certificates

SAN and NAS Storage, iSCSI, Fibre Channel

Office 365 hosted email service and Office applications including MS Teams, and Sharepoint End Point protection, web filtering solutions

Backup and disaster recovery

Must have experience in using IT help desk tools such as Autotask, DattoRMM and IT Glue

Maintain a high level of service and support by using a ticket/tracking system

Software and firmware patching and updates, maintain service support agreements for all IT hardware, IT budget planning, SOPs, license renewal

Must have experience in PC setup and troubleshooting

Must have basic printer, scanner & peripheral troubleshooting

Documentation and SOP for IT systems, procedures, and any information related to the operation of the department such as IP spreadsheets, software/license/certificate renewal schedule etc

Communicate effectively with guests and other departments

Ability to work with hotel teams and regional leadership to understand needs and clearly articulate solutions

Must be available to work on-call as needed

Bachelor's degree (B.A./B.S.) in Computer Science or related discipline and/or; or three to five (3-5) years related experience

Experience working with remote users (connectivity, access, etc.)

Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies

Excellent problem-solving skills

Read and interpret documents in English such as periodicals, journals and manuals

Able to write for various channels, routine reports, correspondence, business letters, summaries using prescribed format and conforming to all rules of punctuation, grammar, diction and style

Ability to speak effectively before groups such as business partners, clients or employees

Apply common sense understanding to business and social situations and in carrying out instructions furnished in written, oral or diagram form

Able to apply mathematical skills to interpret financial information and to prepare reports and budgets

Read and interpret business records and statistical reports

Make business decisions based on reports and facts, as well as on experience and personal insight

Experience in fast paced environment in which they have shown they can conduct multiple tasks and meet deadlines

Must contain the following characteristics: a) Confident; b) Flexible; c) Detail oriented; d) Self-starter; e) Adapt to change easily; f) Team player willing to do whatever it takes to meet goals and objectives; g) Drive for continuous improvement

Must have exceptional interpersonal, clear verbal and written communication skills

Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast-paced environment, experience handling customer service issues and be a team player

Sitting for extended periods of time

Dexterity of hands and fingers to operate a computer keyboard or mouse, and to handle other computer components

Occasional lifting and transporting of moderately heavy objects, such as computers and peripherals