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ASRC Federal · 20 hours ago

Voice Technician

Washington, VA, USA

Full-time

Onsite

Mid Level

3+ years exp

ASRC Federal is a leading government contractor furthering missions in space, public health, and defense. They are seeking a Voice Technician to join their team in support of the DISA Joint Service Provider Enterprise Transport Management program, focusing on delivering successful mission outcomes and elevated performance for federal agencies.

ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency

No H1B

Security Clearance Required

Responsibilities

Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN,VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards

Exceptional customer service and support skills in a high visibility environment

Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses

Demonstrated problem analysis and problem-solving skills

Attention to detail and accuracy

Ability to monitor the performance and health of voice network infrastructure, and resolve issues

Ability to troubleshoot and resolve voice network-related incidents

Support the design, implementation, and optimization of voice network solutions

Provide support to network architects and engineers to develop and implement voice network enhancements

Configure and manage voice protocols

Prioritize voice traffic and ensure high-quality voice communication

Qualification

Voice network troubleshootingTelecommunications experienceNetwork certificationsTCP/IP knowledgeVoice protocols managementCustomer service skillsAttention to detailProblem-solving skills