Transdev North America ยท 1 day ago
Customer Service Supervisor
Oakland, CA
Contract
Onsite
Mid Level
$30/hr - $30/hrTransdev North America is a leader in mobility, providing transportation solutions across the U.S. They are seeking a Customer Service Supervisor responsible for overseeing customer service representatives, training new hires, and ensuring service levels in the department are met. The role also includes managing escalated issues and contributing to operational excellence in transportation services.
AutomotiveHospitalityTransportationTravel
No H1B
Responsibilities
Help the call center maintain a call center abandon rate of 5% or less
Effective management of escalated issues/complaints
Assist with customer service & reservation call queues as needed
Ensure the quality of calls amongst all team members
Effectively manage team productivity
Meet or exceed monitored team call targets each quarter
Ensure schedule adherence
Maintain accurate employee records
Timely completion of quarterly and annual performance reviews
Follow company policies and procedures in a consistent manner
Maintain acceptable attendance & punctuality records
Special projects assigned by manager
Other duties as assigned
Qualification
Required
Possess a high school diploma or equivalent
Experience working with the elderly or persons with disabilities preferred
Possess the ability to work with customers and co-workers with diverse ethnic backgrounds and disabilities
Experience using a personal computer is a must
Have proficient English skills both verbally and in written form
Must be organized and focused
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.)
Successfully pass a pre-employment drug screen
Benefits
Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
Paid time off & vacation.
Company
Transdev North America
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, shuttle.
Founded in 1998
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Laura Hendricks
Chief Executive Officer
Fred Craig, Jr. PE
Chief Operating Officer Transdev Rail Inc.
Recent News
2025-10-17
Transdev North America
2025-06-24
Company data provided by crunchbase