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Eddyfi Technologies · 1 day ago

Service Center Technician

Houston, TX

Full-time

Hybrid

Senior Level

5+ years exp

Eddyfi Technologies is a world-renowned company dedicated to pushing the boundaries of innovation in various industries. The Service Center Technician will be responsible for the calibration and maintenance of instrumentation devices, requiring travel in LATAM and occasional visits to the Houston service center, while ensuring customer satisfaction through high-quality service.

EnergyInformation TechnologyOil and Gas

Responsibilities

Follow all safety procedures and ensure safe operation of tools, equipment, and test environments at all times

Participate in setting up the laboratory for new operations and support updates as additional activities are introduced

Perform annual calibration of Eddyfi brand instruments according to applicable international standards

Diagnosis, repair and quality assurance of Eddyfi brand instruments

Analyze electrical diagrams, identify faulty components, and collaborate with R&D to develop technical workarounds when needed

Perform on-site calibrations and repairs as needed

Interact with customers during on-site visits to understand their needs and deliver the right technical solutions

Basic diagnostics and minor repairs on product lines that may be added to the region in the future

Ensure the traceability of each intervention through clear and precise documentation

Ensure customer satisfaction through superior quality of service

Maintain production and quality standards

Communicate irregularities regarding calibration procedures

Maintenance and care of precision tools and measuring devices necessary to carry out calibration and repair activities

Be the point of contact for customer service technical needs

Maintain local inventory and coordinate part orders with the main service center and local office administrator

Qualification

Calibration of instrumentsDiagnosisRepairElectronicsInstrumentation diplomaBilingual in SpanishEnglishCustomer service skillsAttention to detailWork independently

Required

Diploma in electronics or measurements – instrumentation

Minimum of five years of experience in after-sales service on electronic products

Availability for domestic and international travel

Work effectively in an environment with clear customer satisfaction expectations

Great attention to detail

Ability to work under minimum supervision

Excellent communication skills, both oral and written, in Spanish and English

Preferred

French is a plus

Company

Eddyfi Technologies

Headquartered in beautiful Québec, Canada, Eddyfi Technologies provides the highest performance Non-Destructive Testing (NDT) inspection technologies and robotic solutions in the world that help OEMs, asset owners, and service companies enhance productivity, save lives, and protect the environment.

Founded in 2009

Quebec, Quebec, CAN

501-1000 employees