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Heunets · 1 day ago

Commerce City, CO–Desktop Support Technician II

Commerce City, Colorado, United States

Full-time

Onsite

Entry Level

1+ years exp

Heunets is seeking a skilled Desktop Support Technician to join their team as a 1099 independent contractor. The role involves providing day-to-day onsite desktop support, troubleshooting hardware and software issues, and maintaining communication with customers regarding issue status and resolution.

Information and Communications Technology (ICT)OutsourcingProject Management

Responsibilities

Provide first/second level contact and problem resolution for customer issues

Work with third party vendors to remediate complex AV issues as needed

Provide timely communication on issue status and resolution

Maintain ticket updates for all reported incidents

Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop application

Install, upgrade, support and troubleshoot for printers, computer hardware

Performs general preventative maintenance tasks on computers, laptops, printers

Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms

This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Candidate should be willing to perform other duties as assigned

Qualification

Windows 7-10Active DirectoryTroubleshootingComputer HardwareMS OfficeMobile Device ManagementCustomer ServiceCommunicationTeamworkFlexibility

Required

Background knowledge in Computer science or any related field

Minimum of 18 months of IT experience

Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems

Basic knowledge of Mac operating system, to support Apple pc users

Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory

Proven analytical, troubleshooting and problem-solving skills

Proven ability to multi-task, effectively determine priorities and meet SLA's

Excellent communication relationship-building and internal customer service skills

Adaptable and flexible in a fast-changing industry and work environment