Truss Vet - Veterinary Urgent Care · 1 day ago
Director of Strategic Operations
Cary, North Carolina, United States
Full-time
Hybrid
Lead/Staff, Director/Executive
5+ years expTruss Vet is a pioneering company in veterinary urgent care dedicated to supporting pets and their families. They are seeking a Director of Strategic Operations to improve existing clinics and successfully launch new locations, blending strategy with execution across various departments.
Veterinary
Responsibilities
Lead, manage, and hold accountable direct reports while partnering cross-functionally with Clinic Operations, Medical Leadership, Marketing, Real Estate, Talent, and Executive Leadership to identify issues and drive improvement initiatives
Own and execute the repeatable, on-time launch of new clinics, including partnering with Real Estate on construction timelines, Talent on recruiting plans, ensuring clinics are fully staffed and stocked, and leading site setup week through Day 1
Partner with the CEO and CMO on strategic initiatives, including special projects and the rollout of culture, talent, and training programs
Spend time in clinics to evaluate, optimize, and implement workflow improvements in partnership with Clinic Leadership, Regional Leadership, Clinic Ops, and Medical Leadership
Identify, prioritize, and execute projects that improve operational efficiency, scalability, and clinic performance, including maintaining and improving task management systems
Own pricing strategy across clinics, including pricing analysis, competitive research, and implementation of pricing changes
Design, manage, and optimize team and client feedback systems, surveys, and simplified reporting and analytics dashboards to ensure teams have access to the right metrics
Own Technology and IT operations supporting clinic performance, including PIMS, inventory purchasing and management systems, and third-party software (scheduling, texting, phones, scribing, payments, IT)
Define, document, and maintain medical, legal, licensing, and regulatory compliance processes, ensuring all clinics remain compliant as requirements evolve
Qualification
Required
5+ years in the pet healthcare ecosystem preferred
5+ years of multi-site operational and/or management experience in a fast-growing healthcare services business (ideally veterinary)
Four-year degree preferred but not required
You're proactive, highly organized, analytical, and detail-oriented—but still a strong people leader
You thrive in fast-paced, growing environments and enjoy building systems from the ground up
You enjoy working cross-functionally and influencing without authority
You're equally comfortable thinking strategically and executing tactically
You like spending time in clinics and believe the best operational improvements come from being close to the work
You're energized by solving complex problems and continuously improving how things are done
You are based in NC or willing to relocate
Benefits
Health, vision, and dental insurance
Short- and long-term disability coverage, life insurance, accident insurance, and critical illness insurance
Paid time off (PTO)
Mental wellness subscription
Parental leave
401K + match
Commitment to professional and personal development through mentorship
Pet care discounts
Company
Truss Vet - Veterinary Urgent Care
Bridging gaps in veterinary care and strengthening our community by reimagining the way animal hospitals serve pets and people.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
CJ Casselli
Co-Founder & CEO
Company data provided by crunchbase