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CRS · 2 days ago

After Hours Customer Service Specialist

Phoenix, AZ

Full-time

Hybrid

Entry Level

$20/hr - $21/hr

2+ years exp

CRS is a leader in providing temporary housing solutions for individuals displaced from their homes. They are seeking an After-Hours Customer Support Representative to assist customers during evening and weekend hours, ensuring exceptional service and support throughout the housing process.

CommercialHotelInsurance

Responsibilities

Serve as point of contact for policyholders and adjusters, provide information and education on the hotel and housing process

Source and reserve hotels that meet the needs of the policyholder and ensure claim expenses are within policy limits

Obtain adjuster approvals and accurately process extensions if needed

Assist with resolving any customer service issues related to the hotel or housing stay

Communicate with hotel or landlord to ensure the policyholders needs and special requests are met

Occasionally act on behalf of the collections department to obtain abatement for a claim

Ensure customer satisfaction by prompt and proper resolution of questions and issues via email and telephone communication

Manage high volume email, as well as inbound and outbound telephone calls for claim handling, while documenting activities related to the claim in the company’s computer system

Performs other duties as necessary or assigned

Qualification

Customer Service experienceMicrosoft Office SuiteProblem-solving skillsAttention to detailMultitasking abilityCompassionTyping speed 40 wpmMath competencyWritten communication skillsVerbal communication skillsOrganization skills

Required

Excellent written and verbal communication skills

Strong problem-solving skills with a proactive and innovative focus

Must demonstrate accuracy, attention to detail, and excellent organization skills

Strong ability to multitask. Sense of urgency and deadline oriented

Intermediate competency in math

Ability to demonstrate compassion and handle sensitive information

Proficient with Microsoft Office Suite (Outlook, Word, Excel, etc.)

Minimum of 2 years Customer Service experience

Stable work history with excellent attendance

High School Diploma or equivalent required

Preferred

Typing speed 40 wpm or higher preferred

Company

CRS

Founded in 1989 as Corporate Relocation Specialists, CRS Temporary Housing established itself as the first temporary housing company to solely serve the insurance industry.

Founded in 1989

Phoenix, Arizona, USA

201-500 employees