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Amazon · 21 hours ago

Senior Technical Trainer, Amazon Leo

Arlington, Virginia, USA

Full-time

Hybrid

Senior Level, Lead/Staff

$124K/yr - $215K/yr

8+ years exp

Amazon is seeking a Senior Technical Trainer to lead global training delivery for their low Earth orbit satellite broadband network, Leo. The role involves building and scaling training delivery operations globally, ensuring consistent service quality, and maintaining quality standards through certification and audits.

Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail

No H1B

U.S. Citizen Only

Responsibilities

Lead and deliver technical training programs for support agents and field technicians across multiple international sites

Design and facilitate "Train-the-Trainer" programs to establish quality standards and knowledge transfer

Travel to global training sites to launch new support operations and monitor training quality

Manage and coordinate training delivery readiness with vendor partners

Conduct certification audits for trainers and ensure adherence to performance standards

Provide ongoing quality assurance and serve as escalation point for training quality issues

Partner with product, marketing and engineering teams to maintain and update curriculum as products evolve

Develop instructor-led training materials using content creation tools and blended learning approaches

Ensure technical accuracy while maintaining accessibility for diverse learner populations

Analyze customer satisfaction and performance data to identify knowledge gaps

Track training effectiveness and ROI using learning management systems and analytics tools

Drive measurable improvements in support team performance

Collaborate with L&D team, subject matter experts, and business stakeholders

Influence across multiple teams to drive training quality

Serve as thought leader for training best practices and scalable delivery models

Qualification

Technical training deliveryVendor managementInstructional designLearning Management SystemsCross-functional collaborationAnalytical skillsCommunication skillsLeadership skills

Required

Bachelor's degree or equivalent in Instructional Design, Educational Technology, Technical Training, Design, or a related field

Experience in vendor management

Experience managing large teams across multiple locations and languages

Experience communicating and presenting to senior leadership

7+ years of managing stakeholders in cross-functional project experience

8+ years of experience in technical training delivery, instructional design, or technical support leadership

Proven track record of delivering technical training programs at scale in high-volume environments

Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum