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Orthofix · 1 day ago

Clinical Specialist II - Enabling Technologies 7D - Dallas Fort Worth (DFW)

United States

Full-time

Remote

Entry, Mid Level

$80K/yr - $97K/yr

2+ years exp

Orthofix is a company dedicated to improving people's quality of life through innovative medical technologies. The Clinical Specialist II role involves providing clinical, technical, and product knowledge support to customers, building relationships, and training hospital personnel on navigation technologies.

BiotechnologyHealth CareMedical

Responsibilities

Manage designated accounts within specified territory by providing on-site consulting, guidance and assistance to physicians and Operating Room (OR) personnel to ensure product and tools accuracy in usage

Educate/train physicians and relevant hospital personnel on the use of the company’s navigation technologies, associated equipment and instruments at installations, trade shows and labs to insure procedural efficiency

Develop effective training resources for hospital staff to facilitate training of associated staff on product

Work with key surgeons to obtain product feedback to communicate to product development teams for continuous technical enhancement

Analyze, resolve, and repair issues through detailed analysis and in-depth understanding of the product

Provide prompt customer support by use of comprehensive case collecting process, ensuring client satisfaction

Provide independent support for all Cranial and Spine related cases with accurate knowledge and answer relevant queries in a timely manner

Confidently lead evaluations, labs, demos, and installations to demonstrate value in product and associated tools

Successfully and effectively train new Clinical staff on processes and procedures and other associated job-related responsibilities

Keep abreast of developments regarding 7D (SeaSpine) and competitive Image Guided Surgery products and services through ongoing training and individual research and development

Support sales efforts by coordinating closely with the Area Sales Manager to leverage your clinical expertise in developing sales opportunities

Partner with other cross functional teams in selling the clinical benefits of the company’s products, drive continuous account growth and case volume

Qualification

Medical device/navigation experienceMRI & CT experienceIntra-operative imagingStereotactic navigationRobotics experiencePACSDICOM knowledgeCommunication skillsQuick analytical thinkingComputer literacyIndependent workerFlexible availabilityTraining new staffCustomer service experienceMicrosoft Office proficiencyProblem-solving skills