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ASRC Federal · 2 days ago

Voice Technician

Washington, VA

Full-time

Onsite

Mid Level

3+ years exp

ASRC Federal is a leading government contractor furthering missions in space, public health and defense. They are seeking a Voice Technician to support the DISA Joint Service Provider Enterprise Transport Management program, focusing on configuring and maintaining telephony systems and ensuring high-quality voice communication.

ConsultingGovernmentInformation TechnologyLogisticsProfessional ServicesSpace TravelStaffing Agency

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN,VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards

Exceptional customer service and support skills in a high visibility environment

Fundamental knowledge of the Transmission Control Protocol (TCP)/IP protocol suite and must be well-versed with the MAC and IP addresses

Demonstrated problem analysis and problem-solving skills

Attention to detail and accuracy

Ability to monitor the performance and health of voice network infrastructure, and resolve issues

Ability to troubleshoot and resolve voice network-related incidents

Support the design, implementation, and optimization of voice network solutions

Provide support to network architects and engineers to develop and implement voice network enhancements

Configure and manage voice protocols

Prioritize voice traffic and ensure high-quality voice communication

Qualification

Voice network managementTelephony systems troubleshootingNetwork protocols configurationTCP/IP knowledgeNetwork performance monitoringVoice traffic prioritizationCustomer service skillsNetwork certificationsProblem-solving skillsAttention to detail

Required

3+ years of related Voice Technician experience

3+ years of related IT/telecommunications experience working within the DOD environment

Bachelor's Degree in a related technical discipline, or the equivalent combination of education, technical training, or work experience

One or more active network certifications OR related Telephony Certifications from Avaya, Nortel, AT&T, etc

Active Secret clearance

Configure, maintain, troubleshoot and fix issues of the data network and telephony systems (ISDN, VoIP, VoSIP, Teleconferencing Devices etc.), and associated technologies in conformity with DoD processes and standards