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Virtual Service Operations · 1 day ago

Desktop Support in Hartford, Connecticut

Hartford,CT,US

Full-time

Onsite

New Grad, Entry Level

Virtual Service Operations is a hybrid cloud and managed services consulting firm seeking motivated individuals for the role of Desktop Support in Hartford, Connecticut. The position involves providing workstation software support, asset management, and client support to ensure customer satisfaction.

Cloud ManagementConsultingInformation TechnologySoftware

No H1B

U.S. Citizen Only

Responsibilities

Provide Workstation Software Break Fix support

IMAC – PC Install, Moves, Adds and Changes

Image Loads

Asset Recovery

Asset tagging

Printer Support

Client Center (Tech Bar) Support

IT Service Management Updates

Other Client Support duties needed to maintain Workstation operations and customer satisfaction may be assigned

Qualification

Desktop SupportPC ImagingServiceNowChange ManagementIncident ManagementCertified Dell TechnicianInventory ControlCommunicationProblem-Solving SkillsTeamwork

Required

Previous working experience in Desktop Support is desired, however, training will be provided for all entry-level new hires

Knowledge of PC Imaging

Experience with change management and incident management

Experience with using tools such as: ServiceNow, Bomgar, LapLink and Secure Disk Wipe

Must be within driving distance of Hartford, Connecticut, and willing to work onsite

Must be able to lift up to 40 lbs

Must be able to stand or walk for extended periods of time

Must be able to walk up and down stairs or ramps

Must be able to kneel and work under desks or in confined spaces

This position requires assigned team members to comply with drug testing, at time of hire or at regular or random intervals. Employees who are chosen to fill this role are expected to comply with testing requirements. VSO will pay the costs of all drug and/or alcohol tests it requires of employees and applicants. VSO will comply with applicable federal, state, and local laws relating to the use of drug and alcohol testing for employment purposes