Reliable Respiratory · 18 hours ago
Customer Service Supervisor
Concord, NH, US
Full-time
Onsite
Entry, Mid Level
$30/hr - $35/hr
1+ years expReliable Respiratory is a Durable Medical Equipment (DME) company that provides high-quality service for patients in need of respiratory and related support. The Customer Service Supervisor is responsible for supporting the Customer Service team, ensuring efficiency, and maintaining high service standards for patients.
MedicalMedical Device
No H1B
Responsibilities
Assist in holding the Customer Service team accountable for productivity and accuracy goals
Assist in setting, monitoring, and reporting key performance indicators regularly
Assist in evaluating Customer Service team’s performance, writing reviews, and delivering disciplinary action as needed
Assist in creating strategies and procedures to meet department and company goals, covering Customer Service team’s responsibilities as needed to reach goals
Assist in developing, maintaining, and ensuring adherence to standard operating procedures for the Customer Service team, communicating updates and changes as necessary
Coordinate and collaborate with other department managers to communicate company policy changes/updates as needed
Coach, lead and train individuals on the Customer Service team toward meeting individual and departmental goals, performing additional training as needed
Coordinate ongoing training for third party representatives as needed
Handle escalations regarding customer service and department specific issues
Propose operational changes as needed
Lead individual and team meetings as needed
Assist in managing workload distribution relevant to specific department needs
Display exemplary customer service in all interactions
Other tasks and duties as required
Qualification
Required
18 years of age or older
Must be eligible to work in the United States and not require work authorization from us now or in the future
High School diploma or equivalent required; college preferred
At least 1 year of customer service experience
Effective and professional verbal and written communication abilities
Professional computer experience (especially Microsoft Office Suite)
Ability to work independently to investigate and make decisions
Ability to prioritize and complete work amidst interruptions in a busy work area
Ability to comply with guidelines both internal and industry-imposed
Ability to reconcile multiple shifting logistical factors for each appointment
Strong attention to detail
Great customer service skills
Preferred
Bilingual in English and Spanish preferred
Company
Reliable Respiratory
Reliable Respiratory operates as a home respiratory and specialty medical equipment providers.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase