Fortitude Re · 20 hours ago
Sr Specialist, Consumer Affairs
Nashville, TN
Full-time
Onsite
Mid, Senior Level
$50K/yr - $60K/yr
3+ years expFortitude Reinsurance Company Ltd. is a leading provider of legacy reinsurance solutions, working with top insurance companies to offer transformational solutions. The Senior Specialist, Consumer Affairs will support the Client Experience team by managing complaint reviews and responses for institutional clients, ensuring fair resolutions and adherence to processes.
Financial ServicesInsurance
Responsibilities
Research complaints from consumers and regulatory bodies for fair resolution
Facilitation with business areas to resolve and respond to both regulatory and non-regulatory complaints
Drafting accurate and thorough complaint response letters for medium to complex complaints
Quality and content review of data entered into the Complaints Management System
Adherence to complaint file retention processes
Participate in departmental projects
Actively anticipate in problem solving opportunities
Collaborate on Process Design
Drive exceptional execution and identify Improvements
Qualification
Required
Undergraduate degree or equivalent experience
Minimum 3 years of life insurance operations and compliance experience required
Customer-focused mindset
Excellent communication skills, both verbal and written
Ability to research and resolve escalated customer issues
Ability to collaborate with multiple stakeholders to identify root cause of issues
Background in handling challenging circumstances
Can maintain a high level of customer service within a fast paced, deadline driven environment using strong time management skills
Comfortable with ambiguity and self-directed
Attention to detail, accuracy and quality
Knowledge of Life & Annuity products/systems required
Preferred
Experience with a compliance and/or insurance operations related function in a corporate environment preferred, but not required
Benefits
Annual bonus based on company and individual performance
Generous benefits package
Company
Fortitude Re
Fortitude Re is a reinsurance company that specializes in executing bespoke transactional solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greta Hager
Chief Financial Officer
Denise Nichols
Chief People Officer
Recent News
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