JD Finish Line · 2 days ago
IT Store Support Technician (2nd Shift)
Greater Indianapolis
Full-time
Onsite
Entry, Mid Level
2+ years expJD Finish Line is a company focused on providing excellent customer service and support. The IT Store Support Technician is responsible for troubleshooting store technology issues, assisting business customers, and ensuring the functionality of POS systems and other IT-related tasks.
ApparelRetail
Responsibilities
Resolve day-to-day IS issues reported to the Tech Desk and meet KPI’s
Remote into stores and user computers for advanced investigations and troubleshooting
Provide assistance by phone, email, google hang out or self-service portal ticketing system
Document interactions with user including capturing details and steps performed to resolve issues within the ticketing system
Resolve log in issues and perform password resets
Navigate through command lines and run batch files on windows
Run and understand SQL statements on POS databases
Update the internal knowledge base with issue resolution details
Configure and troubleshoot POS peripheral devices as well as local and network printers
Assist Project Managers with store hardware deployment and software upgrade tasks
Support, monitor and maintain store technology beacon hardware, Shoe Eye View and RFIDs to ensure devices are working and reporting accurately
Monitor stores Direct To Consumer configurations for order fulfillment
Assist Client and Collaboration team with research needed to resolve complex issues
Provide directions to store personnel on closing tasks regarding final polling, transfers and assist on-site technicians with proper dismantling and shipping instructions
Provide directions to on-site technicians for IT installations and test outs including POS, routers, Shoe Eye Views, RFIDs, mobile devices, phones, also includes building databases, updating software to current versions and checking configurations
Provide user training instructions for new Information Technology initiatives
Maintain a library of Store Systems Helpers for reference and SOX compliance
Additional duties and projects as required
Qualification
Required
Associate's Degree (A.S.) in related fields
2-3 years of help desk experience, or equivalent combination of education and experience
Basic knowledge of DOS, Windows 7/10, Microsoft Office, SQL Database Servers, LAN and WAN networks
Intermediate knowledge of Google GSuite Administration, Google GSuite Applications, Mobile Device Management, Chrome Products, cloud based email and collaborative technologies, Internet Explorer v8 - v11, Microsoft Active Directory, & Microsoft Office (Word, Excel, Powerpoint)
Ability to sit for more than 6 hours per shift
Ability to use hands to finger, handle and feel
Ability to reach with hands and arms
Ability to talk and/or hear
Ability to walk or move from one location to another
Ability to occasionally climb, balance, stoop, kneel, or crouch
Ability to lift and/or move up to 10 pounds regularly and up to 25 pounds occasionally
Punctuality and regular attendance consistent with the company's policies
Ability to work an average work week of 40-45 hours, which can vary depending on business need
Ability to work in a moderately noisy office setting
Preferred
Prior experience in the retail industry
Company
JD Finish Line
We are JD Finish Line, a premium retailer providing the latest and most exclusive athletic sneakers, apparel and accessories since 1976.
10001+ employees
H1B Sponsorship
JD Finish Line has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (4)
2022 (3)
2021 (5)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-03-26Acquired
1992-06-21IPO
Leadership Team
Michael Grimes
Senior Vice President, Chief Marketing Officer JD NORTH AMERICA
Adela Zyniak
Talent Acquisition Partner
Recent News
BizTimes Milwaukee
2025-08-29
Company data provided by crunchbase