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WASH · 20 hours ago

Operational Administrative Associate - Operation Central Services (OCS) and Technical Operations Center (TOC)

US - CA - Sacramento

Full-time

Onsite

Entry Level

1+ years exp

WASH is a company that provides valuable laundry services across the USA and Canada. They are seeking an Operational Administrative Associate to support their Operation Central Services and Technical Operations Center teams by managing databases, processing customer information, and ensuring accurate data entry.

CommercialConsumerLaundry and Dry-cleaning

Responsibilities

Answers telephones, emails, and inquires as assigned

Input, allocate and resolve job tickets and work orders in a quick and timely fashion

Work between multiple work order software programs

Keep work orders, portals and client records up to date

Maintain communication with managers, supervisors, customers, or associates of organization to gather, process and disseminate information throughout the day

File uploads, downloads, and document processing

Data Entry

Assists in preparing, processing, and assembling business correspondence, reports, manuscripts, and other documents

Answering internal and external customer questions, providing information, taking, and processing orders and addressing complaints

Compiling, maintaining, and updating company records

Compiling and maintaining records of office business and client transactions

Training, onboarding, and some supervising junior associates

Typically uses word processing equipment or a personal computer in assembling and inputting data

Research information, as requested

Performs varied support services requiring proficiency in general office, organizational skills, knowledge of department operations, and ability to read handwritten text and general work orders

Supports one or more department customers

Miscellaneous duties as assigned

Qualification

Data EntryMicrosoft OfficeGoogle DriveTyping Skills10 Key SkillsCommunication SkillsOrganizational SkillsProblem-Solving Skills

Required

High School Diploma or General Education Degree (GED) and one-or-more years' experience required

Strong written and verbal communication skills. Must be able to speak clearly and effectively; speak, read, write, and understand English well

Must be able to work in a fast-paced environment, able to multitask and move from task to task as well as have interpersonal skills

Able to learn new skills quickly and extremely proficient with all Microsoft Office and Google Drive applications

Regularly exceed task quotas and is always willing to assist team

Exceptionally skilled at 10 key, typing, word processing and data entry

Accomplish task on time with a high degree of accuracy and must be highly organized paying strict attention to details and established written processes

Ability to work unsupervised as well as with a team

Possesses highly developed problem-solving skills

Skilled ability to read and interpret documents such as safety rules, procedure manuals, associate handbook, insurance documents, vehicle registrations and related paperwork

Ability to read and write routine reports, correspondence in a professional and grammatically correct fashion

Ability to communicate effectively with managers, supervisors, customers, or associates of organization to gather, process and disseminate information

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations