Graybar · 1 day ago
Service Center Administrative Manager
Dallas, TX
Full-time
Onsite
Mid, Senior Level
$71K/yr - $71K/yr
3+ years expGraybar is a company focused on delivering exceptional administrative services to its customers. The Service Center Administrative Manager will oversee the administrative operations of multiple service centers, ensuring adherence to performance standards and efficient service delivery.
Electrical DistributionSupply Chain ManagementWholesale
Responsibilities
Manage all aspects of workforce management for administrative employees including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning
Manage all administrative support and other administrative tasks including approving workflows, processing of returned goods, miscellaneous bills and credits, proof of delivery requests, supplier credits, applicable SAP/WMS internal reporting, and other administrative tasks required
Handle maintenance of office equipment; maintain acceptable conditions in the hold/returned goods/reship areas; monitor/refresh inventory of standard forms/office/miscellaneous supplies; perform or supervise the preservation and proper destruction of Company records as outlined by Company policy
In conjunction with Manager, oversee telephone service to ensure highest possible service levels; closely monitor staffing, training, and equipment needs
Ensure the enforcement of security regulations as outlined in the General Instructions and the Procedural Manual; monitor adherence to all mandatory administrative and procedural instructions; take action to correct deficiencies noted in systems and procedural audits
Coordinate with Corporate Zone District Administrative Department to maintain timely transaction reporting and take action to correct irregularities noted; assist Manager with annual inventory process; assist in the classification and monitoring of operating expenses
Work to reduce expenses; regularly review all processing to ensure customer service commitments are being consistently met; lead administrative departmental efforts to improve processes and eliminate rework; participate on Continuous Improvement Teams
Make periodic visits/inspections to support and ensure assigned zone customer service levels meet the Company’s standards and expectations
Participate on Continuous Improvement Project teams locally or nationally that involve Service Center processes and functions
Qualification
Required
3 years' experience: prior operating management or customer service/ administrative supervisory experience
High school diploma or GED
Four-year degree or equivalent experience
Knowledge of Company services and administrative functions
Knowledge of Company accounting practices
Knowledge of Microsoft Office – Intermediate to Advanced Level
Knowledge of SAP
Knowledge of the Warehouse Management System (WMS)
Leadership and supervisory skills
Solid organizational skills
Mathematic/logic skills
Solid verbal and written communication skills
Ability to effectively supervise staff and achieve results through others
Ability to interact with all levels within the organization
Benefits
Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts.
Enjoy our Disability Benefits at no cost to you.
Share in our success with Profit Sharing Plans.
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidays throughout the year.
Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Predictable Work Schedules to plan your life: no weekends or nights for most roles.
Celebrate your and others' achievements with our Employee Recognition Program.
Reach your career goals with our Educational Reimbursement and Career Development Programs.
And More Perks that support your well-being and career growth.
Company
Graybar
Graybar is a distributor of electrical, communications and data networking products.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$1.5B2025-06-30Debt Financing· $750M
2018-08-13Debt Financing· $750M
Leadership Team
Kathleen Mazzarella
President and CEO
Brian Delaney
Senior Vice President, West Region and Subsidiaries
Recent News
2025-12-11
2025-12-10
PR Newswire
2025-12-08
Company data provided by crunchbase