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Photon · 23 hours ago

NICE CXone Developer

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

Photon is seeking an experienced NICE CXone Developer with over 10 years of experience in designing and supporting cloud-based contact center solutions. The role involves developing IVR and ACD call flows, integrating with CRM platforms, and optimizing contact center operations.

E-CommerceInformation TechnologyMobile AppsWeb DesignWeb Development

H1B Sponsor Likely

Responsibilities

Design and develop IVR and ACD call flows using NICE CXone Studio , including scripts, actions, and custom logic

Build, test, and deploy CXone routing scripts, workflows , and automation processes

Configure and customize Omnichannel routing , WFM , Quality Management , and Analytics modules

Develop integrations using NICE CXone APIs , RESTful web services, and third-party connectors

Work with CRM platforms (Salesforce, ServiceNow, Zendesk, etc.) to integrate customer data flows

Ensure secure data transfer and compliance across systems

Configure users, skills, campaigns, call queues, and channel settings

Manage and optimize contact center KPIs , routing strategies, and reporting dashboards

Support workforce schedules, QM evaluations, and performance analytics

Troubleshoot CXone platform issues, script errors, API failures, and routing logic

Perform system updates, enhancements, and ongoing optimizations

Collaborate with cross-functional teams (Ops, QA, Network, Product)

Create technical documentation for scripts, integrations, and platform configurations

Ensure solutions follow industry best practices for scalability, reliability, and security

Qualification

NICE CXone platformNICE Studio scriptingREST APIsOmnichannel Contact CenterCRM integrationCloud technologiesJavaScriptJSONXMLAnalytical skillsTroubleshooting skillsWFMQMVoIPSIPTelephony systemsAutomation toolsAWSAzure

Required

10-12+ years of hands-on experience with NICE CXone platform

Strong proficiency in NICE Studio scripting (ACD, IVR, Workflows)

Experience with REST APIs, JavaScript, JSON, XML

Solid understanding of Omnichannel Contact Center operations

Experience integrating CXone with CRM applications

Knowledge of cloud technologies and networking basics (AWS, VPN, Webhooks)

Strong analytical and troubleshooting skills

Preferred

Experience with WFM, QM, Interaction Analytics, and Real-Time Dashboards

Certifications in NICE CXone or cloud platforms (AWS/Azure)

Knowledge of VoIP, SIP, and telephony systems

Exposure to automation tools (PowerShell, Python, or RPA)

Company

Photon

Glassdoor3.6

Photon is a technology corporation that provides Strategy Consulting, Creative Design, and Technology Services to global enterprise.

Founded in 2007

London, England, GBR

5001-10000 employees

https://www.photon.in

H1B Sponsorship

Photon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (233)

2024 (168)

2023 (236)

2022 (184)

2021 (157)

2020 (249)