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SGF Global · 1 day ago

IT Program Manager

Nashville Metro

Full-time

Hybrid

Senior Level

$69.28/hr - $69.28/hr

5+ years exp

SGF Global is an integrated talent solutions provider offering staffing and consulting services. The IT Program Manager will collaborate with stakeholders to gather and document business requirements for IT solutions in manufacturing operations, leading small projects and supporting the full project lifecycle.

ConsultingHuman ResourcesInformation TechnologyLegalStaffing Agency

Responsibilities

Collaborate with business stakeholders to gather, analyze, and document business requirements for IT solutions in manufacturing operations

Create detailed Business Requirements Documents (BRDs), process flows, use cases, and test cases

Function as a liaison between business stakeholders and technical teams to ensure alignment

Lead small projects or workstreams, managing scope, schedule, and cost

Facilitate meetings with internal teams, vendors, and third-party partners throughout the project lifecycle

Support system testing and validation (IQ/OQ/PQ) and ensure compliance with quality standards

Perform functionality and usability testing; provide training and documentation for end-users

Work in partnership with support teams to transition projects into operational maintenance and provide post-implementation support

Lead end-to-end process improvement initiatives by collaborating with cross-functional teams to identify gaps, define requirements, and implement optimized workflows aligned with business objectives

Develop and execute comprehensive test plans and UAT scenarios, ensuring system functionality meets business requirements; document results and manage defect resolution prior to go-live

Own project documentation and transition deliverables including system configuration details, support guides, and knowledge transfer to IT operations; facilitate end-user training and oversee successful system go-live in a manufacturing setting

Qualification

IT Program ManagementBusiness Requirements DocumentationProject Lifecycle ManagementManufacturing Systems ExperienceTestingValidationCommunication SkillsProblem SolvingCollaboration Skills

Required

Bachelor's degree in Information Technology, Computer Science, or a related discipline

5–8 years of experience as an IT Business Analyst or Project Manager, preferably in a manufacturing environment developing, supporting, or implementing IT solutions

Highly organized, detail-oriented, and a proactive problem solver

Excellent verbal and written communication skills, with the ability to present complex information clearly

Proven ability to lead small projects and manage multiple priorities

Strong collaboration and influencing skills across diverse teams

Comfortable working independently in a hybrid setting (3–4 days regularly onsite in Nashville)