BizzyCar · 17 hours ago
Customer Success Specialist - Boston
Hybrid (Boston, Massachusetts, US)
Full-time
Hybrid
Entry Level
1+ years expBizzyCar is a fast-growing SaaS company transforming how automotive dealerships manage service operations. They are seeking a Customer Success Specialist to help customers maximize value from their platform through onboarding, training, and ongoing support, directly influencing customer satisfaction and retention.
Artificial Intelligence (AI)AutomotiveInformation TechnologySoftware
No H1B
Responsibilities
Become a subject matter expert on BizzyCar’s platform, processes, and use cases to help customers maximize value
Lead customer onboarding and training, including portal setup, configuration, and ongoing education
Manage a portfolio of customer accounts in a high-volume CSS environment
Conduct regular account reviews to identify adoption gaps, growth opportunities, and retention risks
Support renewals, upsells, and expansions by aligning BizzyCar solutions to customer goals
Act as the voice of the customer by capturing feedback and partnering with internal teams to drive improvements
Collaborate closely with Sales to ensure a smooth handoff and continued customer alignment
Monitor customer support tickets and follow up to ensure timely resolution and satisfaction
Help refine and improve Customer Success processes as the team scales
Qualification
Required
Bachelor's degree or equivalent experience
1+ years of experience in a customer-facing role, preferably in SaaS, technology, or a high-volume environment
Strong communication skills with the ability to lead customer conversations and presentations
Comfortable working with data and using insights to guide customer discussions
Highly organized with strong time-management skills
Curious, adaptable, and eager to learn new products and processes
Collaborative team player who enjoys working cross-functionally
Preferred
Experience as a Customer Success Specialist or in a similar CSS role is a strong plus
Automotive or dealership experience preferred, but not required
Benefits
Paid time off
Medical
Dental
401k
Vision
Equity benefits
Future growth opportunities within the company
Company
BizzyCar
BizzyCar is an AI-driven Automated Service Recall Management platform that simplifies automobile maintenance tasks.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
Dealer Tire
2025-09-24Series B· $20M
2024-10-08Corporate Round· $15M
Leadership Team
Lucas Oliveira
Chief Operations Officer
Recent News
AutoTech Breakthrough
2025-10-16
vcnewsdaily.com
2025-09-26
Company data provided by crunchbase