ServiceTitan · 1 day ago
Senior Account Executive, Virtual Agent
United States
Full-time
Remote
Mid, Senior Level
$125K/yr - $134K/yr
5+ years expServiceTitan is a company focused on providing innovative solutions for the home services industry. They are seeking a Senior Account Executive, Virtual Agent to help Enterprise and Strategic customers adopt and succeed with their Virtual Agent AI features, driving value into their businesses.
CRMInformation TechnologyOperating SystemsSaaSSoftware
Responsibilities
Foster & build relationships with Enterprise and Strategic customers pre and post-sale, which include: outreach to educate customers on Virtual Agents, leading discovery calls, collecting requirements, conducting product demonstrations, negotiating and signing up customers, leading onboardings, and driving continued high adoption/additional utilization
Develop a comprehensive understanding of customers’ key business drivers, pain points, and needs
Become the voice of the customer and work with Product Management to incorporate customer feedback to prioritize future features and drive better overall product experience
Partner cross-functionally with Product Marketing and Customer Success to develop and measure adoption efforts such as marketing campaigns, in-app initiatives, and positioning of new and existing features. Also support webinar and event efforts to increase awareness and adoption of Virtual Agents
Track and measure business impact and report out to cross-functional stakeholders
Qualification
Required
~5-6 years of experience in sales, account management, and/or solution engineering roles
Proven ability to manage both Enterprise and Franchise level initiatives, including comprehensive account management, timely and executive level communication, ability to lead customer onsites and demonstrate ROI
Understanding of SaaS subscription models preferred (connection to the home services industry a plus)
Experience qualifying, sourcing, up-selling, demoing, negotiating, closing, onboarding, supporting, collecting feedback/requirements, relationship building and communicating value proposition
Technical expertise in product demonstrations and post sale troubleshooting, configuration, and explaining periodic return on investment
Ability/experience being in a by quota driven environments
Creativity and ability to run with minimal direction in an ambiguous environment
Demonstrated excellence in cross-functional communication, with the ability to simplify and explain complex problems to stakeholders of all levels across multiple functions
Benefits
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Company
ServiceTitan
ServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing.
1001-5000 employees
H1B Sponsorship
ServiceTitan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (49)
2023 (45)
2022 (73)
2021 (64)
2020 (29)
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
Thoma BravoIndex VenturesBattery Ventures
2024-12-12IPO
2022-11-10Series H· $365M
2021-06-30Series G· $200M
Leadership Team
Ara Mahdessian
Co-Founder and CEO
Vahe Kuzoyan
President & Co-Founder
Recent News
Crunchbase News
2026-01-08
Index Ventures
2026-01-05
Company data provided by crunchbase