Humana · 20 hours ago
IT Vendor Management Lead ;Network, Telecom & Call Center Platforms
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $158K/yr
7+ years expHumana Inc. is committed to putting health first and is seeking an IT Vendor Management Lead for Network, Telecom & Call Center Platforms. This role is responsible for managing critical suppliers to ensure enterprise connectivity and service delivery while overseeing large carrier agreements and operational escalations.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Serve as the primary strategic owner for assigned supplier relationships, ensuring alignment to enterprise technology, financial, operational, and risk objectives
Lead and mature supplier governance including quarterly business reviews (QBRs), executive business reviews, steering committees, and strategic roadmaps
Oversee contract strategy, including renewals, enterprise licensing, SaaS agreements, consumption models, pricing optimization, and SLA development
Partner closely with IT, Security, Finance, Legal, Architecture, and business leaders to drive alignment between business requirements and vendor capabilities
Lead escalations, risk mitigation, service remediation, and performance correction plans to ensure vendor accountability
Manage enterprise financials for assigned suppliers including cost optimization, forecasting, ROI, and long-term investment planning
Maintain deep awareness of market trends, supplier risk, and competitive landscapes within portfolio
Influence executive stakeholders using strong communication, storytelling, and analytical reasoning
Contribute to vendor management maturation including frameworks, dashboards, and governance tools
Qualification
Required
Bachelor's degree in supply chain management, business management, business administration or engineering or other related field
7+ years in IT vendor management, strategic sourcing, technology procurement, or related IT leadership roles
Experience in managing telecom carriers, network equipment suppliers, or call center platforms
Deep understanding of UCaaS/CCaaS, network architecture basics, pricing models, and telecom operational SLAs
Proven experience partnering with product owners and engineering teams on SaaS roadmaps and cross-functional adoption
Background negotiating enterprise SaaS agreements and multi-cloud integration considerations
Strong executive presence with the ability to influence and present to VP/SVP levels
Proven history driving strategic negotiations, contract optimization, and supplier lifecycle management
Strong financial acumen and the ability to analyze, model, and communicate cost scenarios
Demonstrated ability to build collaborative relationships across cross-functional teams
Strong problem-solving, negotiation, and conflict resolution skills
Experience supporting large, matrixed organization with healthcare preferred but not required
Preferred
Familiarity with hardware lifecycle management, network support agreements, and infrastructure resilience requirements
Experience negotiating carrier contracts
Experience with Telecom Expense Management (TEM) providers
Vendor management certifications (CVM,etc.)
Commitment to ongoing professional development and staying current with industry best practices
Experience operating in regulated environments (HIPAA, HITRUST, SOC2, SOX)
Benefits
Medical
Dental and vision benefits
401(k) retirement savings plan
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-07
2026-01-06
2026-01-04
Company data provided by crunchbase