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TBA Credit Union · 1 day ago

Information Technology Specialist

Traverse City, MI, US

Full-time

Onsite

Entry Level

$19.44/hr - $29.16/hr

1+ years exp

TBA Credit Union is dedicated to serving the community and building trusted relationships. They are seeking an Information Technology Specialist to provide end-user support, maintain workplace technology, and ensure outstanding service to both internal and external members.

BankingCredit CardsFinancial ServicesLending

Responsibilities

Provide end-user and desktop support, receiving and responding to internal software and hardware user needs timely

Assist with the operation, maintenance and security of credit union servers and systems

Assist with deployment and configuration of workstations, laptops and related peripheral hardware and components

Update and maintain accurate inventory records, including hardware, software, peripherals, components, etc

Create and assist with documentation of IT related procedures within various departments and for end users

Perform technology related troubleshooting and maintenance

Provide technical support for TBACU sponsored/hosted events

Assist with emergency response for technical failures

Contribute as collaborative member of the IT team

Maintain up-to-date skills and working knowledge of Credit Union software, hardware, systems, etc

Understand and support the Credit Union's security policies and standards

Meet established minimum expectations

Travel to and from credit union facilities using reliable transportation to support operational and technical needs

Meet established minimum expectations

Other duties as assigned

Maintain comprehensive knowledge of credit union products and services

Ability to be bonded

Ability to clear credit and criminal history check

Compliance with the U.S Patriot Act and the Credit Union’s Bank Secrecy and OFAC Policies and Procedures

Compliance with the Gramm-Leach-Bliley Act and the Credit Union’s Information Security program, maintaining the privacy and security of information, systems, and locations

Qualification

CompTIA A+ certificationNetwork+ certificationWindows Server experienceVMWare certificationCisco certificationWindows Operating SystemMicrosoft Office SuiteNetworking conceptsTechnical supportTime managementOrganizational skillsCommunication skillsTeam collaboration

Required

Accurate, detailed self-starter who can exercise independent judgement and make sound decisions

Possess good time management and organizational skills, and the flexibility and determination to handle deadlines and a wide variety of duties each day

Ability to take initiative in recommending/making changes to improve efficiencies

Ability and desire to learn new technologies

Share responsibility for managing the public reputation of the credit union

Maintain knowledge and practice of Information Technology best practices

Maintain a positive and cooperative approach towards work and working with co-workers and members

Project professional and courteous behavior

Service focused behavior with strong commitment to excellence

Associate Degree in Information Technology or a related field from an accredited institution, or current CompTIA A+, Network + certification, required

One year of experience in the technology field, required

Proficient in Windows Operating System and Microsoft Office Suite/o365 Suite

Knowledge of Windows server based networked environments and components

Experience with Windows Server operating systems

Extensive knowledge of communications equipment and networking concepts

Knowledge of Enterprise network systems administration

Excellent listening, clear verbal, and professional written communication skills