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Community Economic Defense Project · 1 day ago

Temporary Resource Navigation Specialist

Denver, Colorado, United States

Full-time, Contract

Hybrid

Entry, Mid Level

$63K/yr - $63K/yr

1+ years exp

The Community Economic Defense Project (CEDP) is a Colorado-based nonprofit focused on building economic and racial equity. The Temporary Resource Navigation Specialist will provide resource navigation and assistance to Coloradans, ensuring clients have access to necessary housing and rental assistance resources.

Law Practice

Responsibilities

Research and maintain up-to-date knowledge of local, state, and federal programs related to housing, rental assistance, and other benefits across Colorado

Provide personalized resource referrals to staff across CEDP seeking resources across Colorado for their clients, ensuring their needs are understood and addressed effectively

Develop and maintain strong relationships with housing agencies, social service providers, and community organizations

Engage in community meetings, coalitions, and community events at the request of the Resource Specialist Supervisor

Assist individuals and staff with navigating complex systems, including online portals and paperwork, providing them with step-by-step guidance and support

Keep up-to-date records of resources available for clients in CEDP knowledge base

Weekly communication with organizations/resources added to CEDP knowledge base with the availability of resources

Respond to inbound tickets, email, text, and phone calls quickly and efficiently utilizing available tools that assist clients in accessing resources in their communities

Maintain accurate and confidential records of client interactions, progress, and outcomes in CEDPʼs CRM

Understand the referral process for internal CEDP programs and external programs across the state

Work collaboratively with internal and external programs with Arapahoe county Tri-City grant

Attend in person resource fairs with Arapahoe County Tri-City grant

Build out additional knowledge-base content while conducting bi-weekly updates to existing materials to ensure accuracy, relevance, and usability

Through a trauma-informed lens, advocate for individuals' rights and needs within the housing and benefits systems, ensuring fair and equitable access to services

Complete other job duties as defined by the Resource Equity Supervisor

Qualification

Resource navigationCase managementCRM proficiencyAnalytical thinkingBilingual (English/Spanish)Organizational skillsMicrosoft OfficeGoogle SuiteCommunication skillsTeam collaboration

Required

A minimum of one year of experience in case management and/or resource navigation, providing direct support to clients in a social service setting

Reliable transportation, in-person work will be required for this role at one of CEDP office locations in Denver or Colorado Springs and traveling to other organizations

A hybrid work schedule with 2-3 in-person work expected

Experience assisting clients in completing applications necessary to access resources

Analytical thinker with strong organizational skills, detail orientation, and ability to prioritize a complex workload with rapidly changing demands

Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies

Ability to work independently and as part of a team

Comfort with ambiguity in a fast-paced, all hands-on-deck environment

Ability to work collaboratively with people of diverse personal and professional backgrounds with a focus on social, racial justice, and equity

Strong written and verbal communication skills and the ability to report up to leadership

Proficient in Microsoft Office, and the Google Suite