Apply on Employer Site

Wells Fargo · 1 day ago

Licensed Customer Service Associate

Charlotte, NC

Full-time

Onsite

New Grad, Entry Level

$62K/yr - $62K/yr

0+ years exp

Wells Fargo is seeking a Licensed Customer Service Associate to work in its Investment Contact Center, assisting brokerage clients via telephone. The role involves executing securities transactions, providing customer service, and serving as a subject matter expert on the securities market.

BankingFinancial ServicesFinTechInsurancePayments

Responsibilities

Work within a contact center environment to execute and confirm routine securities transactions initiated by customers

Provide quality customer service addressing issues, trading strategies, market terminology and account status

Identify and recommend opportunities for process improvement and risk control development

Serve as subject matter expert for the securities market

Understand fundamental and technical information affecting the market

Make decisions and resolve issues to meet business objectives

Interpret policies, procedures, and compliance requirements

Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Interact with internal customers

Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Qualification

FINRA Series 7FINRA Series 63Customer Service experienceTrading experienceBrokerage industry experienceMicrosoft OfficeEmpathyContact center experienceAttention to detailVerbal communicationWritten communicationInterpersonal communication

Required

6+ months of Customer Service - Licensed experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63(or 66) examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration