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SPS · 17 hours ago

Client Service Manager

New York, New York, United States

Full-time

Onsite

Mid, Senior Level

$75K/yr - $80K/yr

5+ years exp

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation across the globe. The Client Service Manager oversees on-site operations across multiple projects, ensuring high-quality service delivery and client satisfaction while managing staff and compliance with company policies.

ConsultingDocument ManagementHuman ResourcesOutsourcing

Responsibilities

Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations

Serve as the main on-site client contact and handle escalations

Manage staff schedules, resources, and coverage for absences or emergencies

Track and report key performance metrics (KPIs/SLAs, P&L, budgets)

Lead staff development, coaching, and training; conduct performance reviews

Maintain a safe, professional, and organized work environment

Oversee vendors and coordinate special projects

Participate in client business reviews and support operational improvements

Qualification

Operational managementClient services leadSupervisory experienceLaw firm experienceMS Office proficiencyInterpersonal skillsCommunication skillsProblem-solving skillsConflict resolutionOrganizational skills