UnifyCX ยท 21 hours ago
Network and Data Center Engineer
Austin, TX
Full-time
Onsite
Senior Level
5+ years expUnifyCX is a transformative AI platform that empowers teams to deliver exceptional customer experiences. They are seeking a motivated and detail-oriented Network & Data Center Engineer to support the design, implementation, and maintenance of enterprise-level network and data center infrastructure.
Artificial Intelligence (AI)OutsourcingSoftware
Responsibilities
Design, configure, and maintain LAN, WAN, and data center networks, including routers, switches, firewalls, and load balancers
Monitor network and data center performance, troubleshoot issues, and implement corrective actions to minimize downtime
Ensure compliance with security policies, standards, and best practices across infrastructure components
Coordinate work with clients and our telecommunications and data center providers as part of our complex global and diverse connectivity model
Collaborate with cross-functional teams to support cloud integrations, disaster recovery planning, and development of hybrid environments
Perform capacity planning, system upgrades, and patch management to maintain optimal performance and security
Document network and data center configurations, processes, and procedures for operational consistency and transparency
Support virtualization platforms (VMware, Hyper-V, or similar) and storage systems to ensure efficient resource utilization
Provide Tier 3 support for escalated incidents and mentor junior engineers
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
Minimum of 5 years of hands-on experience in network engineering and data center operations
Strong knowledge of TCP/IP, UDP, routing protocols (BGP, OSPF, EIGRP), VLANs, and VPN technologies
Experience with enterprise-grade virtual and physical network and firewall devices (e.g. Cisco, Meraki, Fortinet, Palo Alto, etc.)
Demonstrated knowledge of network security protocols and advanced firewall configuration, including IDS/IPS and zero-trust architectures
Familiarity with cloud platforms, particularly AWS, Azure, or GCP, and hybrid infrastructure models
Excellent analytical, communication, and documentation skills
Must reside in the Dallas, Texas or Austin, Texas metropolitan areas with ability to travel as needed
Preferred
Expertise in VoIP, SIP, WebRTC, and DTMF signaling, with proven ability to troubleshoot complex telephony integrations
Familiarity with compliance frameworks such as HIPAA, PCI-DSS, and SOC 2, ensuring secure and regulatory-aligned infrastructure
Hands-on experience with data center power, cooling, and rack management for optimized operational efficiency
Proficiency in monitoring tools (SolarWinds, Nagios, etc.) and automation/scripting (Python, PowerShell) desired
Relevant certifications such as CCNP, CCIE, VCP, or equivalent are highly desirable
Company
UnifyCX
UnifyCX offers AI-powered customer experience solutions supported by human agents for business process outsourcing.
5001-10000 employees
Funding
Current Stage
Late StageRecent News
2025-12-24
Company data provided by crunchbase