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International SOS · 1 day ago

Account Manager - Central Region

TX, US

Full-time

Hybrid

Mid Level

International SOS is dedicated to protecting and saving lives by delivering customized security risk management, health, and wellbeing solutions. The Account Manager will focus on maintaining and expanding client relationships in the Central US market, ensuring clients' needs and expectations are met while driving account growth and retention.

MedicalNon ProfitRisk ManagementSocial AssistanceTravel

Responsibilities

Establish and maintain effective relationships across the key customer stakeholders in assigned book of clients with focus on client satisfaction, retention and identifying opportunity to drive additional solutions that fill uncovered client gaps

Develop a detailed and relevant understanding of each client’s business, organizational structure, global operational footprint, business trends and operational requirements to enable the promotion and selling of relevant company services

Support the cross border agenda of growing International SOS’ overall worldwide business with assigned accounts

Lead in the coordination of legal documents, pricing framework and account management tools

Provide value added client and industry-specific medical and travel security knowledge to clients within a consultative selling framework, and deliver client specific solutions

Implement a client visit plan and maximize face-to-face client sales time to drive client retention, renewal and account extension; to include annual contract renewal meetings, quarterly review meetings, monthly reporting updates and ongoing / daily follow up of requests, tasks as they arise

Qualification

Consultative sellingRelationship buildingNegotiation skillsB2B sales experienceStrategic thinkingTime managementCultural sensitivitySelf-developmentComputer literacyResearch skillsPresentation skillsCommunication skills

Required

Proven consultative / solution selling skills based on a recognized methodology such as Value Selling (SPIN) and Relationship Selling

Strong relationship building skills. A natural networker with the ability to map out account plans and support upselling into assigned accounts

Well-developed influencing and negotiating skills with the ability to motivate and influence internal and external clients to commit to buy and the drive to close sales

Good strategic thinker with strong planning and organization skills who has the experience to develop solutions by adopting a consultative sales approach

Excellent time management skills with the ability to successfully manage numerous projects simultaneously, including activity planning and pipeline management

Strong individual who can work autonomously and within a team to deliver results

Ability to research and successfully gather all the required / relevant information relating to a client, prospect and/or individual/contact to support each stage of the sales process

Excellent numeric, written, oral communication and presentation skills

Computer literate (MS Word, Excel, PowerPoint and CRM applications)

Cultural sensitivity and awareness. Ability to work in a multi-lingual, multicultural environment where collaboration is the norm

Ability to objectively assess own performance and implement self-development plans

Proven experience in a sales / business development role with sales and gross profit responsibility and a track record of achievement

Direct B2B solution/consultative selling experience in complex / service industry selling experience to a similar client base

Exposure to working in a cross-border engagement sales environment

Previous working experience of selling to emerging markets is an advantage

Prior working experience or demonstrable knowledge of offshore is an advantage

Educated to University level

Ability to communicate in English fluently (oral and written) an absolute must. Ability to speak another language relevant to location and client base will be an advantage

Frequent travel throughout the region