Neogen Corporation · 4 days ago
Technical Service Field Technician
United States
Full-time
Hybrid
Entry Level
1+ years expNeogen Corporation is seeking a Technical Services Field Technician to join their team. In this field-based role, you’ll provide on-site and remote technical support for Neogen equipment, deliver preventive maintenance, installations, and troubleshooting, while effectively relaying customer feedback to internal teams.
Food and BeverageFood ProcessingLife ScienceManufacturing
Responsibilities
Provide on-site and phone-based technical support for Neogen instruments (Soleris, MLS II, and other equipment)
Schedule and coordinate all on-site customer visits, including maintenance, installations, and technical support
Prepare customer quotes for service and maintenance work
Develop weekly travel itineraries and share with management
Document all customer interactions and service outcomes in Salesforce
Troubleshoot and resolve equipment issues, coordinating with technical service and lab support as needed
Partner with the Field Trainer to coordinate equipment installations
Communicate customer feedback to sales, marketing, technical service, and product management teams
Support marketing efforts and promote new products while on customer visits
Participate in post-installation customer follow-ups and ongoing engagement
Maintain high standards of diplomacy, tact, and professionalism when working with internal teams and clients
Qualification
Required
Degree or comparable experience needed
Strong analytical and problem-solving skills
Clear verbal and written communication
Ability to multi-task and manage multiple priorities
Excellent customer service and interpersonal skills
Team player with a proactive, solutions-oriented mindset
Proficiency with Microsoft Word, Excel, and Outlook
Ability to travel extensively, up to 80% of the time
Preferred
1–3 years of technical support or field service experience preferred
Previous role involving travel is strongly preferred
Experience working in a customer-facing technical role is a plus
Experience with Salesforce or other CRM systems preferred
Company
Neogen Corporation
Neogen®’s Solutions Can Be Found at Every Step of the Food Chain.
1001-5000 employees
H1B Sponsorship
Neogen Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (1)
2022 (5)
2021 (3)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1989-11-17IPO
Leadership Team
Mikhael Nassif
President and Chief Executive Officer
J
Joe Freels
Chief Commercial Officer
Recent News
2026-01-09
Business Wire
2026-01-09
Company data provided by crunchbase