Apply on Employer Site

General Stamping & Metalworks · 1 day ago

Client Development Specialist

South Bend, IN

Full-time

Onsite

Entry, Mid Level

$52K/yr - $65K/yr

2+ years exp

General Stamping & Metalworks is committed to aggressively pursuing growth through unparalleled customer service and business development. The Client Development Specialist supports sales efforts by managing customer interactions, processing orders, and analyzing sales data to enhance the customer experience.

IndustrialIndustrial AutomationManufacturing

Hiring Manager

melissa walkowski

Responsibilities

Entering customer orders and releases that reflect the correct price and the correct due date

Uploading forecasts, creating reports, and analyzing data to ensure GSM understands its Sales Pipeline

Processing requests for quotes (RFQs) for the estimating process and completing estimates, at a beginner level, through the use of automated tools and defined processes, including the re-pricing of customer POs that come in after quote expiration

Monitoring customer portals for opportunities to process RFQs, engineering changes, schedule changes, customer surveys, and required compliance information (i.e. ROHs, REACH, certificates of origin), and all other customer-related requirements

Delivering efficient customer service by responding daily to customer inquiries and needs including, but not limited to: order changes, order or RFQ status, quality issues, developing reports, attending virtual and live meetings, participating in technical and account reviews, managing cases, and calculating the impact of change requests

Contributing to the creation of defined processes and participating in continuous improvement initiatives and projects

Demonstrating curiosity by following up with customers on quote submissions in order to uncover needs and opportunities; then collecting, analyzing, and prioritizing next steps

Involving the right resource at the right time to address customer needs

Coordinating and hosting customer on-site visits and tours

Developing and maintaining situational contract templates used in the customer onboarding process

Onboarding new customers using a defined process

Optimizing the CRM tool to manage customer data and to ensure timely response and resolution to assigned cases

Qualification

CRM softwareERP softwareEstimating softwareMicrosoft Office SuiteBlueprint readingInterpersonal skillsAttention to detailWritten communication

Required

Strong ability to be attentive to detail

Results driven

Ability to keep accurate records

Excellent interpersonal skills

Ability to produce written documents that are free of spelling, punctuation, and grammatical errors

Maintain an optimistic or neutral attitude in helping the customer

Maintain the strictest confidence regarding all issues and information regarding the company's owner, its operations and employees, financial matters, and personal matters

Proficiency and competency with Microsoft Office Suite

Proficiency and competency with laptop, tablet, and/or desktop computer

Proficiency and competency with phone, fax, scanner, copier

Proficiency and competency with ERP, CRM and Estimating Software

Proficiency and competency with blueprint reading