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TalentBurst, an Inc 5000 company · 1 month ago

Business Systems Analyst 3

Full-time

Hybrid

Senior Level

5+ years exp

TalentBurst, an Inc 5000 company, is seeking a Business Systems Analyst 3 to work closely with the Customer Service and Field Service Organization Center of Excellence. The role involves developing and deploying new Salesforce.com service-based solutions, engaging with stakeholders, and supporting business operations through configuration and testing.

RecruitingStaffing Agency

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.com and related applications which support the following stakeholders: Field Service, Service Contracts, Technical Support and Customer Support

Engage with the existing SFDC Center of Excellence to represent projects and enhancements affects the Service Organization

Work with existing SFDC Architects to implement SFDC Service functionality

Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management

Perform configuration /system changes to meet business requirements as needed

Ensure proper level of testing and documentation is completed for all work

Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects

Review and contribute to design document, configuration documents and functional specifications

Conduct unit and Integration testing and regression testing

Support ISI's production processes and all associated business systems functions

Work with ISI IT and business teams to optimize and streamline business processes and technical solutions

Drive change management process and ensure schedule adherence by collaborating with business, solution architects, cross functional consultants and developers

Collaborate and provide inputs to the development team during development phase to meet the business needs

Conduct QA validations and lead User Acceptance Testing (UAT) tests

Support, assist and train the users on new modified system configurations highlighting the impact on business processes

Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions

Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement

Qualification

Salesforce.comField Service ManagementServiceMax Asset360SAP integrationSalesforce CertificationsBusiness AnalysisProblem SolvingCommunication SkillsCollaboration Skills

Required

5-8 years of experience in supporting Field Service and Customer Support Business Functions

5-8 years of direct hands-on experience with Salesforce.com Field Service Management, Case Management and/or Call Center

2-3 years of direct hands-on experience with ServiceMax Asset360

Possess a strong business and customer/client focus

Experience and knowledge of Salesforce.com and SAP integration

Hands-on experience with configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages, etc

Experience working with business end users, gathering requirements, and building detailed functional design specifications

Possess a strong business and customer/client focus

Experience with deep understanding of IT Applications and Technology

Strong problem solving and analytical capabilities

Excellent written and verbal communication skills

Very strong collaboration, negotiation, and influence capability required

Preferred

AppExchange packages experience is preferred

Salesforce Certifications of Admin, AppBuilder preferred

Supporting users in a medical device company is desirable

Company

TalentBurst, an Inc 5000 company

Glassdoor4.2

Founded in 2002, TalentBurst is an MBE and JCC certified firm that provides award winning solutions globally.

Founded in 2002

Natick, Massachusetts, USA

1001-5000 employees

http://talentburst.com

H1B Sponsorship

TalentBurst, an Inc 5000 company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2023 (7)

2021 (1)

2020 (4)