PDQ · 5 days ago
Business Systems Architect
South Salt Lake, UT
Full-time
Hybrid
Senior Level
5+ years expPDQ is a company that simplifies device management through its products. The Business Systems Architect will design and execute the business systems architecture, ensuring systems scale reliably as the company grows while collaborating closely with various internal teams.
Developer APIsIT ManagementSoftware
No H1B
Responsibilities
Design and maintain PDQ’s overall business systems architecture across CRM, billing (quote-to-cash), marketing automation, customer success, data, and adjacent platforms
Define clear system boundaries, sources of truth, and integration patterns to ensure consistency, scalability, and reliability
Make architectural tradeoffs that balance speed of delivery, long-term maintainability, and business impact
Own Salesforce as a core platform while ensuring it integrates cleanly with marketing automation, billing, product, and data systems
Ensure the CRM supports product-led growth (PLG), sales-assisted, and channel motions across multiple product lines
Partner with Sales, Marketing, and Customer Success leaders to align systems with real-world workflows and adoption
Design and govern integrations between systems, including APIs, middleware/iPaaS, and data synchronization approaches
Establish best practices for data flow, data quality, error handling, and monitoring across systems
Partner with Data and Engineering to ensure operational and analytical data needs are met without duplicating logic or creating fragile dependencies
Partner closely with Product, Finance, RevOps, and Engineering on quote-to-cash workflows, including quoting, subscription management, billing, renewals, and lifecycle changes
Ensure billing and revenue-related systems integrate cleanly with CRM and downstream reporting
Help evolve systems to support new pricing models, packaging/bundling, and growth strategies
Create integration and systems playbooks for new products, acquisitions, or process changes
Identify system gaps, technical debt, and process inefficiencies, and drive prioritized improvements
Serve as a subject matter expert translating business requirements into scalable system designs
Clearly communicate architecture decisions, tradeoffs, and roadmaps to technical and non-technical stakeholders
Provide regular updates on system initiatives, risks, and outcomes
Act as a trusted partner who can both influence and push back when needed to protect system integrity
Qualification
Required
5+ years of experience working with business systems in a SaaS environment
Hands-on experience with CRM platforms (Salesforce preferred), including integrations and customization
Experience designing and supporting systems across sales, marketing, customer success, and billing
Exposure to both product-led and sales-led growth models
Strong systems thinking with the ability to see how tools, data, and processes fit together
Practical experience designing integrations and data flows between systems
Solid understanding of data organization, reporting, and dashboard best practices
Ability to balance short-term business needs with long-term architectural health
Strong communication skills with both technical and business audiences
Ownership mindset: you take responsibility for outcomes, not just recommendations
Collaborative: you work effectively across teams and functions
Pragmatic: you design solutions that are scalable but realistic for the company's stage
Continuous improvement: you actively look for ways to simplify, standardize, and improve systems over time
Benefits
4-Day Work Week
Equity
Managers who champion professional development
100% Premium Coverage for medical, dental and vision for you and your dependents
100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy that treats you like the adult that you are
Health Savings Account (HSA) and wellness incentives
Quarterly Company Values Award (team member nominated)
Company
PDQ
PDQ is an IT company that provides security and device management solutions for sysadmins via software deployment and administrator tools.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Berkshire PartnersTA Associates
2023-10-17Private Equity
2021-08-24Private Equity
Leadership Team
Brandon Peay
Chief Financial Officer / Chief Strategy Officer
Recent News
2025-11-18
2025-02-12
Company data provided by crunchbase