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Spectrum · 1 week ago

Call Center Business Sales Customer Solutions Representative

Charlotte, NC

Full-time

Onsite

Entry Level

1+ years exp

Spectrum is a leading provider of communication and entertainment products, seeking a Call Center Business Sales Customer Solutions Representative to enhance customer retention and satisfaction. The role involves handling inbound and outbound calls from commercial customers, providing tailored solutions to their service needs, and building strong relationships to drive business growth.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques

Building long-term relationships and providing customer-centric solutions tailored to business needs

Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services

Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction

Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers

Qualification

Sales experienceTelecom servicesCSG billing softwareB2B sales experienceCustomer relationship buildingEmpathyProfessionalismSpanish language proficiencyCommunication skillsFlexibility in scheduling

Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

High school diploma or equivalent

1 year of sales experience or 2 years call center experience

Knowledge of Charter Business products (Internet, video, music, data, telephone) will enable you to offer informed support

Proficiency in understanding and explaining business telecom services

Strong verbal and written communication skills in English and Spanish to interact professionally with customers and team members

Ability to build long-term customer relationships and consistently achieve sales targets

Flexibility to work varied schedules, including nights, weekends, and holidays

Empathy and professionalism to handle customer concerns with tact and understanding

Preferred

Sales knowledge of complex services such as Hosted Voice and Cloud Services

Experience with CSG billing software

B2B sales experience in telecommunications or premise-based voice and data products

2+ years of call center experience in customer service and/or phone sales will empower you to excel in retaining business and addressing customer needs

Benefits

Free and discounted Spectrum services like internet, TV, and mobile

Comprehensive pay and benefits package

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees