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Clackamas County · 20 hours ago

Bilingual Office Specialist 2 (Beavercreek Clinic)

Oregon City, OR

Full-time

Onsite

Entry, Mid Level

2+ years exp

Clackamas County is dedicated to serving the public and enriching the community. They are seeking a Bilingual Office Specialist 2 to provide exceptional customer service and administrative support in a healthcare setting at the Beavercreek Clinic, acting as the first point of contact for patients and managing various clerical duties.

GovernmentGovTech

Comp. & Benefits

No H1B

Responsibilities

Greet patients in person and assess insurance status at check-in

Engage with patients regarding insurance coverage over the phone and in person; refer uninsured individuals to Oregon Health Plan staff when applicable

Receive and direct phone calls or refer callers to appropriate departments; provide technical or complex information based on program policies

Communicate with back-office staff via messaging or telephone encounters in the electronic medical record (EMR)

Process complex or technical documents such as legal forms and formal records, ensuring accuracy and procedural compliance

Review and correct errors in paperwork prior to submission

Run and compile reports using the Electronic Health Record, Epic

Process transactions, verify data, fees, or payments, and resolve issues using technical manuals or system guidelines

Process intake packets for Mental Health services

Type technical, financial, or confidential documents including correspondence, reports, and meeting minutes

Proofread text for grammar, punctuation, clarity, and spelling while preserving the author’s intent

Track document status and provide updates to supervisors or originating staff

Operate complex office equipment such as electronic transcribers and data entry machinery

Act as a liaison with vendors and service personnel for equipment troubleshooting and issue resolution

Coverage of call center when needed

Qualification

EPICBilingual Spanish/EnglishMicrosoft Office SuiteCustomer serviceOrganizational skillsCommunication skillsAttention to detailProblem-solving

Required

Minimum of two (2) years of relevant experience in a healthcare front office or administrative support role that would provide the required knowledge and skills to perform the duties of the job

Bilingual fluency in Spanish & English (bilingual skills to be validated/tested at time of interview and/or selection)

Minimum of one (1) year of direct experience handling high volume patient registration, answering calls, routing clinical messages and scheduling medical appointments

Experience with EPIC (Electronic Health Records System)

Must pass a criminal history check which may include national or state fingerprint records check

Preferred

Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams

Strong interpersonal and communication skills, with the ability to collaborate effectively across teams

Exceptional organizational skills with attention to detail and the ability to manage multiple priorities

Proven ability to work independently, troubleshoot issues, and solve problems efficiently

Benefits

Generous Paid Time Off Package, Including 12 hours of vacation accrued per month

8 hours of sick accrued per month

10 paid holidays and 1 personal day per year

Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP)

A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage

A Choice of Dental Plans

Robust EAP and wellness programs, including gym discounts and wellness education classes

Longevity pay

Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan

A variety of additional optional benefits