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Veolia | North America · 21 hours ago

Customer Service Representative I

Boise, ID

Full-time

Onsite

Entry Level

1+ years exp

Veolia in North America is the top-ranked environmental company in the United States, providing a full spectrum of water, waste, and energy management services. The Customer Service Representative I is responsible for delivering professional and effective customer service, managing a high volume of customer interactions, and ensuring the resolution of inquiries related to billing and collections.

Water

H1B Sponsor Likely

Responsibilities

Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner

Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions

Responsible to achieve customer service metrics and satisfaction levels

Ensure all service orders are complete and entered into CC&B

Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.)

Assist with routing new development for meter reading and entry into CC&B

As requested, participate in other initiatives such as, but not limited to, CC&B Upgrades, Web Upgrades, or other special projects at the direction of the Customer Service Supervisor, Manager or Director

Qualification

Customer service experienceCommunication skillsProblem solving skillsAttention to detailProficiency with Google ProductsTeamworkFlexibilityIntegrity

Required

High School Diploma/GED is required

1-3 years of experience in a customer service center or equivalent Veolia work experience, preferably in a Regulated Utility

Demonstrated ability to deal with customers, clients and regulators in a courteous, professional and diplomatic manner

Fine-tuned organizational, interpersonal, and problem solving skills to create positive interactions with customers

Strong communication (oral and written) and listening skills to understand the customer's situation and respond effectively by phone, email, in writing, or in person, in a helpful and professional manner

Practiced problem solving and critical thinking skills to determine solutions to a customer's problem resolving issues effectively

Ability to communicate escalated questions and or issues to the Lead CSR or Supervisor effectively

Demonstrates patience and politeness, especially when interacting with difficult or irate customers

Ability to work in a team environment in a cooperative and dependable manner in order to achieve internal customer satisfaction and meet company goals

Flexibility - ability to fill-in as needed to cover critical tasks/roles

Attention to detail in order to follow company processes and Commission rules

Integrity – ability to maintain confidentiality of customer information

Ability to prioritize and manage multiple competing work priorities successfully

Ability to function in the digital world, using computer, laptop, tablet, smartphone devices and software to communicate and perform and record work

Proficiency with Google Products

Benefits

Paid time off policies

Health

Dental

Vision

Life insurance

Savings accounts

Tuition reimbursement

Paid volunteering

401(k) plan

Company

Veolia | North America

For more than 170 years, Veolia has been by the side of cities, industries and communities to help them manage, regenerate and protect their critical resources in the face of environmental challenges.

Founded in 1984

Chicago, Illinois, USA

5001-10000 employees

http://growingblue.com/

H1B Sponsorship

Veolia | North America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (15)

2024 (17)

2023 (8)

2022 (10)

2021 (9)

2020 (20)