Gainwell Technologies · 21 hours ago
Service Delivery Leader (Remote in USA)
United States
Full-time
Remote
Senior Level, Lead/Staff
$101K/yr - $144K/yr
10+ years expGainwell Technologies is a company dedicated to improving public health outcomes and enhancing service delivery. As a Service Delivery Leader, you will manage all aspects of service delivery, ensuring best-in-class performance and maximizing value for customer accounts while supporting the Client Delivery Leader.
Health CareInformation Technology
Responsibilities
Support the CDL across all customer needs as a Subject Matter Expert for the Delivery organization. This includes knowledge of Systems and Operations for State and Local Health and Human Services and prior experience as a Delivery Leader
Develop a comprehensive understanding of customer contracts, including a deep insight into T&Cs and their impact on delivery
Coordinate closely with Gainwell's infrastructure, security, and IT teams to ensure comprehensive coverage for service delivery. Work with implementation, engineering, product management, and other relevant teams for new service introduction and enhancements
Implement and manage systematic delivery status reporting to the customer and Gainwell, tailored to the audience's needs
Nurture strong connections with shared service leaders to personalize services for the customer and build relationships at all levels of the customer organization
Establish and implement a consistent data- and metrics-driven governance approach with clear and systematic escalation processes within Gainwell, up to the COO if necessary
Handle recruitment, coaching, mentoring, performance management, and other people management responsibilities
Qualification
Required
At least 10 years of experience in the Healthcare/Medicaid business, clients, and solutions
Strong Program Director with well-developed program management skills
Ability to navigate both strategic and tactical aspects of delivery management
Ability to inspire confidence with the client and Gainwell leadership
Prior experience in managing ongoing Maintenance and Operations in the State and Local Health and Human Services space focused on Medicaid Management Information Systems using Interchange (EDI)
Strong financial acumen skilled in maximizing client value while optimizing costs
Expert collaborator in deeply matrixed environments across large teams
Strong interpersonal and relationship-building capabilities with both external clients and internal facing teams
Comprehensive understanding of customer contracts, including T&Cs and their impact on delivery
Experience in recruitment, coaching, mentoring, performance management, and other people management responsibilities
Benefits
Health (medical, dental, vision) benefits start on day 1 of employment.
Company match 401K and other benefits available within months of starting.
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment.
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase