Jobs via Dice ยท 22 hours ago
Application Support Specialist
Fountain Valley, CA
Full-time
Onsite
Senior Level
5+ years expDice is the leading career destination for tech experts at every stage of their careers, and they are seeking an Application Support Specialist for ITBrainiac Inc. The role involves leading application monitoring and observability, managing incident lifecycles, and ensuring system stability through collaboration with engineering and product teams.
Computer Software
Responsibilities
Lead end-to-end Application Monitoring & Observability
Own incident lifecycle: detection triage communication resolution
Manage high-severity outages and drive RCA creation & preventive actions
Develop and maintain dashboards, alerts, and metrics for proactive monitoring
Coordinate with cross-functional engineering & product teams for system stability
Ensure SLA compliance and continuous improvement in AMS processes
Support on-call operations using escalation and notification systems
Qualification
Required
Monitoring & Observability Tools (Dynatrace, ELK / Kibana, Grafana, OpenSearch)
ITSM & Collaboration Tools (JIRA, Confluence, Status Page)
Incident & On-Call Handling (xMatters)
5 10 years of total experience in AMS, Production Support, or Application Operations
Ability to lead incident war rooms and communicate with stakeholders
Strong analytical, problem-solving, and decision-making mindset
Comfortable working in a dynamic, high-availability environment
Preferred
Strong background in Monitoring, Issue Triage & Outage Handling
Hands-on experience building dashboards, alerting rules, metrics pipelines
Experience operating in Connected Cars / Telematics domain (added advantage)
Proven expertise in creating RCAs and conducting postincident reviews
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase