Clarivate · 1 day ago
Senior Team Lead, Customer Care
United States
Full-time
Remote
Senior Level
5+ years expClarivate is seeking a dynamic Senior Team Lead, Customer Care to manage a high-performing support team dedicated to delivering exceptional service to customers. In this role, you will ensure best-in-class experiences by driving timely solutions to product and service inquiries while collaborating with leadership to shape strategies and elevate customer satisfaction.
AnalyticsInformation ServicesInformation TechnologyInnovation Management
Responsibilities
Lead team to deliver consistently high standards of customer support
Maintain team schedule, including shift and holiday coverage
Assure team adherence to department case management, response, and resolution requirements
Manage escalations within the team and escalate technical customer issues outside of the team as necessary
Communicate policies, practices, and procedures within immediate area of responsibility to stakeholders within the team
Plan and lead team-level quality and process improvement initiatives
Deliver consistent and timely training, guidance, and feedback to encourage colleague success
Oversee day-to-day operations and lead a team of colleagues
Plan, delegate, and direct the team’s day-to-day work to achieve operational targets or objectives with contribution to the immediate results for the team
Provide primary input on staffing activities for the team and independently manage colleague performance and career development
Qualification
Required
Bachelor's Degree or equivalent
5 Years of Relevant Experience
Company
Clarivate
Clarivate is a leading global provider of transformative intelligence.
10001+ employees
H1B Sponsorship
Clarivate has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (18)
2023 (12)
2022 (16)
2021 (20)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$94MKey Investors
Elliott Management Corp.
2022-11-15Post Ipo Equity· $94M
2021-02-01IPO
2016-10-04Acquired
Leadership Team
Jonathan Collins
Executive Vice President and Chief Financial Officer
Ketan Patel
Vice President, Cortellis Product Platform
Recent News
Canada NewsWire
2025-12-18
Company data provided by crunchbase